What to do if the local and remote mouse pointers don't sync on my ATEN CN9850 with a Mac system?
There are two USB I/O settings for the Mac: Mac 1, and Mac 2. If you experience pointer sync problems, try selecting the other mode.
Why is the mouse movement extremely slow on my ATEN CN9850 Switch?
The most common reason for a slow mouse movement is that too much data is being transferred for your connection to handle. To resolve this, lower the video quality in the Video Settings to reduce the amount of video data being transmitted.
Why doesn't the Windows Client link appear in the Remote Console Display when I log in to ATEN CN9850 with Firefox?
The Windows Client link requires ActiveX, which Firefox does not support. Therefore, only the Java Applet is available when using Firefox to access the ATEN Switch CN8600.
What to do if my anti-virus program reports a Trojan after accessing the ATEN CN9850 CN8600?
Your anti-virus program may be mistakenly identifying the Windows Client Viewer's ActiveX plugin (windows.ocx) as a virus or trojan. To resolve this, add the plugin to your antivirus program’s White List to safely use the Viewer. Alternatively, use the Java Client Viewer instead.
What to do if the mouse pointer doesn't move on a remote Fedora server connected to the ATEN Switch?
If the remote server is connected with a PS/2 cable, log into the CN8600 with a browser, open a viewer, and on the control panel set Mouse DynaSync to Manual.
How to resolve video display problems with 13W3 interface systems on my ATEN CN9850?
The display resolution should be set to 1024 x 768: Under Text Mode: Go to OK mode and issue the following commands: setenv output-device screen:r1024x768x60 reset-all Under XWindow: Open a console and issue the following command: m64config -res 1024x768x60 Log out Log in.
How to resolve video display problems with HDB15 interface systems on my ATEN Switch?
The display resolution should be set to 1024 x 768: Under Text Mode: Go to OK mode and issue the following commands: setenv output-device screen:r1024x768x60 reset-all Under XWindow: Open a console and issue the following command: m64config -res 1024x768x60 Log out Log in.
What to do if the remote mouse pointer is out of step on my ATEN CN9850 Switch?
If it is set to Automatic, change the setting to Manual and refer to the information provided. If you are in Manual mode, use the AutoSync feature to sync the local and remote monitors. Also, use the Adjust Mouse feature to bring the pointers back in step.
What to do if I can't access the ATEN CN9850 CN8600 even with the correct IP address and port number?
If the CN8600 is behind a router, the router’s Port Forwarding (also referred to as Virtual Server) feature must be configured.
Why can't I access a mounted ISO file under virtual media on my ATEN Switch?
If the ISO file is 4GBytes or greater it cannot be accessed.
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