What to do if I can't access the ATEN CN9850 CN8600 even with the correct IP address and port number?
If the CN8600 is behind a router, the router’s Port Forwarding (also referred to as Virtual Server) feature must be configured.
Why do I lose my settings changes when timed out of the ATEN Switch CN8600 web browser session?
If you don't click 'Apply' when making configuration changes in a web browser session, the ATEN Switch CN8600 won't recognize your activity and will time you out, causing you to lose your settings changes. To prevent this, click 'Apply' regularly to save your settings and reset the timeout counter.
Why can't I access a mounted ISO file under virtual media on my ATEN Switch?
If the ISO file is 4GBytes or greater it cannot be accessed.
Why is there no virtual media icon on the Control Panel of my ATEN Switch?
The virtual media function only supports the Windows Client programs.
Why does my browser generate a CA Root certificate error when I log in to the ATEN Switch?
The certificate’s name may not be found on Microsoft’s list of Trusted Authorities. The certificate can be trusted.
How to fix erratic operation of ATEN CN9850 Switch CN8600?
The CN8600 needs to be started before the KVM switch. If the CN8600 is connected to a KVM switch, make sure to power it on before powering on the switch. If the KVM switch was started before the CN8600, reset or restart the KVM switch. Alternatively, the CN8600 may need to be reset.
Why won't the Java Applet connect to my ATEN CN9850 Switch CN8600?
Java 6 Update 3 or higher must be installed on your computer. Also, ensure you are including the correct login string when specifying the CN8600's IP address. If issues persist, close and reopen the Java Applet and try again.
What to do if the mouse pointer doesn't move on a remote Fedora server connected to the ATEN Switch?
If the remote server is connected with a PS/2 cable, log into the CN8600 with a browser, open a viewer, and on the control panel set Mouse DynaSync to Manual.
What to do if my anti-virus program reports a Trojan after accessing the ATEN CN9850 CN8600?
Your anti-virus program may be mistakenly identifying the Windows Client Viewer's ActiveX plugin (windows.ocx) as a virus or trojan. To resolve this, add the plugin to your antivirus program’s White List to safely use the Viewer. Alternatively, use the Java Client Viewer instead.
Why doesn't the Windows Client link appear in the Remote Console Display when I log in to ATEN CN9850 with Firefox?
The Windows Client link requires ActiveX, which Firefox does not support. Therefore, only the Java Applet is available when using Firefox to access the ATEN Switch CN8600.
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