ATEN CN9000 - User Manual

Questions and Answers

J
jimmysimonSep 23, 2025
What to do if the Log Server program does not run with my ATEN switch?
- J
  Jessica WrightSep 23, 2025
  The Log Server requires the Microsoft Jet OLEDB 4.0 driver in order to access the database. For Windows 98 or NT, you will have to go to the Microsoft download site: http://www.microsoft.com/data/download.htm to retrieve the driver file: MDAC 2.7 RTM Refresh (2.70.9001.0) Since this driver is used in Windows Office Suite, an alternate method of obtaining it is to install Windows Office Suite. Once the driver file or Suite has been installed, the Log Server will run.
T
timothy62Aug 25, 2025
Why is the mouse movement extremely slow on my ATEN CN9000?
- D
  Deborah CookAug 25, 2025
  The most common reason for a slow mouse movement is that too much data is being transferred for your connection to handle. To resolve this, lower the video quality in the Video Settings to reduce the amount of video data being transmitted.
M
Michelle PetersAug 25, 2025
Why doesn't the Windows Client link appear in the Remote Console Display when I log in to ATEN CN9000 with Firefox?
- L
  Linda BlackburnAug 26, 2025
  The Windows Client link requires ActiveX, which Firefox does not support. Therefore, only the Java Applet is available when using Firefox to access the ATEN Switch CN8600.
A
Alexis MontgomeryAug 27, 2025
What to do if my anti-virus program reports a Trojan after accessing the ATEN Switch CN8600?
- A
  aaron87Aug 27, 2025
  Your anti-virus program may be mistakenly identifying the Windows Client Viewer's ActiveX plugin (windows.ocx) as a virus or trojan. To resolve this, add the plugin to your antivirus program’s White List to safely use the Viewer. Alternatively, use the Java Client Viewer instead.
K
Kelly HamptonAug 27, 2025
What to do if the mouse pointer doesn't move on a remote Fedora server connected to the ATEN Switch?
- P
  paulscottAug 27, 2025
  If the remote server is connected with a PS/2 cable, log into the CN8600 with a browser, open a viewer, and on the control panel set Mouse DynaSync to Manual.
T
taylormariaSep 13, 2025
How to resolve video display problems with 13W3 interface systems on my ATEN CN9000?
- P
  paulclarkSep 13, 2025
  The display resolution should be set to 1024 x 768: Under Text Mode: Go to OK mode and issue the following commands: setenv output-device screen:r1024x768x60 reset-all Under XWindow: Open a console and issue the following command: m64config -res 1024x768x60 Log out Log in.
M
Miranda AlvarezSep 12, 2025
What to do if the remote mouse pointer is out of step on my ATEN Switch?
- C
  Craig ValenciaSep 12, 2025
  If it is set to Automatic, change the setting to Manual and refer to the information provided. If you are in Manual mode, use the AutoSync feature to sync the local and remote monitors. Also, use the Adjust Mouse feature to bring the pointers back in step.
M
Marisa ThorntonSep 12, 2025
How to resolve video display problems with HDB15 interface systems on my ATEN CN9000?
- A
  Angela EdwardsSep 12, 2025
  The display resolution should be set to 1024 x 768: Under Text Mode: Go to OK mode and issue the following commands: setenv output-device screen:r1024x768x60 reset-all Under XWindow: Open a console and issue the following command: m64config -res 1024x768x60 Log out Log in.
M
Micheal PetersSep 4, 2025
What to do if I can't access the ATEN CN9000 Switch CN8600 even with the correct IP address and port number?
- C
  carl11Sep 4, 2025
  If the CN8600 is behind a router, the router’s Port Forwarding (also referred to as Virtual Server) feature must be configured.
R
Ronald BrownSep 2, 2025
Why can't I access a mounted ISO file under virtual media on my ATEN Switch?
- S
  sjohnsonSep 2, 2025
  If the ISO file is 4GBytes or greater it cannot be accessed.

Summary

Introduction

Features and Benefits

Advanced Security

Details security features and configurations.

System Requirements

Lists requirements for remote user computers and servers.

Remote User Computers

Hardware and software requirements for client machines.

Hardware Setup

Installation

Step-by-step guide for installing the device.

Mounting

Rack Mount

Wall Mount

Browser Login

Logging In

Steps to log in to the device using a web browser.

Configuration

User Management

Maintenance

Procedures for firmware upgrades and backups.

Upgrade Main Firmware

Steps to update the device's firmware.

Backup; Restore

Advanced Setting

Network

Configuration of network settings and IP addresses.

IPv4 Settings

Configuration of IPv4 addresses and DNS servers.

Security

Controls access and configures security features.

Login Failures

Policies for failed login attempts.

Filter

IP and MAC address filtering for access control.

Encryption

Console Management

Logs

Accessing Remote Server

Introduction

How to access remote servers.

Web Client viewer

Windows Client Viewer AP

Using the Windows Client AP for remote access.

Java Client Viewer AP

Using the Java Client AP for remote access.

The Windows Client Viewer

The Win; Java Client Control Panel

Overview of the control panel for WinClient and Java Client.

Control Panel Functions

Description of various functions available in the control panel.

Macros

Hotkeys

Video Settings

Virtual Media

Managing virtual media devices for remote access.

Virtual Media Redirection

Implementing virtual media redirection.

Mouse DynaSync Mode

Local Access

Local Console

Directly accessing the server/computer via local console ports.

Laptop USB Console (LUC)

Using the USB Mini-B port for laptop access.

The Log File

The Log File Screen

Viewing and clearing system logs.

The Log Server

Events

Safety Instructions

Rack Mounting

IP Address Determination

IP Installer

Trusted Certificates

Installing the Certificate

Troubleshooting

General Operation

Windows (Troubleshooting)

Java (Troubleshooting)

Additional Mouse Synchronization Procedures

Windows (Mouse Sync)

Virtual Media Support

Specifications

CN9000 (Specifications)

CN9600 (Specifications)

CN9850 (Specifications)

CN9950 (Specifications)

Summary

Introduction

Features and Benefits

Advanced Security

Details security features and configurations.

System Requirements

Lists requirements for remote user computers and servers.

Remote User Computers

Hardware and software requirements for client machines.

Hardware Setup

Installation

Step-by-step guide for installing the device.

Mounting

Rack Mount

Wall Mount

Browser Login

Logging In

Steps to log in to the device using a web browser.

Configuration

User Management

Maintenance

Procedures for firmware upgrades and backups.

Upgrade Main Firmware

Steps to update the device's firmware.

Backup; Restore

Advanced Setting

Network

Configuration of network settings and IP addresses.

IPv4 Settings

Configuration of IPv4 addresses and DNS servers.

Security

Controls access and configures security features.

Login Failures

Policies for failed login attempts.

Filter

IP and MAC address filtering for access control.

Encryption

Console Management

Logs

Accessing Remote Server

Introduction

How to access remote servers.

Web Client viewer

Windows Client Viewer AP

Using the Windows Client AP for remote access.

Java Client Viewer AP

Using the Java Client AP for remote access.

The Windows Client Viewer

The Win; Java Client Control Panel

Overview of the control panel for WinClient and Java Client.

Control Panel Functions

Description of various functions available in the control panel.

Macros

Hotkeys

Video Settings

Virtual Media

Managing virtual media devices for remote access.

Virtual Media Redirection

Implementing virtual media redirection.

Mouse DynaSync Mode

Local Access

Local Console

Directly accessing the server/computer via local console ports.

Laptop USB Console (LUC)

Using the USB Mini-B port for laptop access.

The Log File

The Log File Screen

Viewing and clearing system logs.

The Log Server

Events

Safety Instructions

Rack Mounting

IP Address Determination

IP Installer

Trusted Certificates

Installing the Certificate

Troubleshooting

General Operation

Windows (Troubleshooting)

Java (Troubleshooting)

Additional Mouse Synchronization Procedures

Windows (Mouse Sync)

Virtual Media Support

Specifications

CN9000 (Specifications)

CN9600 (Specifications)

CN9850 (Specifications)

CN9950 (Specifications)

ATEN CN9000 Specifications

General

Remote Access	Yes
Virtual Media	Yes
Max. Resolution	1920 x 1200 @ 60Hz
Network Interface	1 x RJ-45 Female (Black)
Data Rate	1 Gbps

Related product manuals

ATEN CN9000 - User Manual

Table of Contents

Questions and Answers

Summary

Introduction

Features and Benefits

Advanced Security

System Requirements

Remote User Computers

Hardware Setup

Installation

Mounting

Rack Mount

Wall Mount

Browser Login

Logging In

Configuration

User Management

Maintenance

Upgrade Main Firmware

Backup; Restore

Advanced Setting

Network

IPv4 Settings

Security

Login Failures

Filter

Encryption

Console Management

Logs

Accessing Remote Server

Introduction

Web Client viewer

Windows Client Viewer AP

Java Client Viewer AP

The Windows Client Viewer

The Win; Java Client Control Panel

Control Panel Functions

Macros

Hotkeys

Video Settings

Virtual Media

Virtual Media Redirection

Mouse DynaSync Mode

Local Access

Local Console

Laptop USB Console (LUC)

The Log File

The Log File Screen

The Log Server

Events

Safety Instructions

Rack Mounting

IP Address Determination

IP Installer

Trusted Certificates

Installing the Certificate

Troubleshooting

General Operation

Windows (Troubleshooting)

Java (Troubleshooting)

Additional Mouse Synchronization Procedures

Windows (Mouse Sync)

Virtual Media Support

Specifications

CN9000 (Specifications)

CN9600 (Specifications)

CN9850 (Specifications)

CN9950 (Specifications)

Summary

Introduction

Features and Benefits

Advanced Security

System Requirements

Remote User Computers

Hardware Setup

Installation

Mounting

Rack Mount

Wall Mount