Atos UNIFY OpenScape 4000 User Guide

47 pages

To Next Page

Unify

Unify Phone for Web

OpenScape Voice

OpenScape 4000

User Guide

A31003-F9910-U105-04-7619

Table of Contents3
Overview5
Unify Phone5
Prerequisites5
Supported Browsers6
Accessing Unify Phone7
Signing in7
Signing out8
Calls9
Making a Call from the Keypad9
Making a Call from the Call History10
Receiving a Call10
Actions During an Active Call11
Sending DTMF Commands on an Active Call13
Placing a Call on Hold13
Pushing an Ongoing Call to Desk Phone or Alternative Number13
Transferring a Call14
Transferring a Call Without Consultation (Blind Transfer)14
Transferring a Call with Consultation15
Making a Second Parallel Call15
Receiving a Call During Another Active Call16
Viewing All Current Calls17
Swapping between Two Parallel Calls18
Merging Two Parallel Calls18
Pulling an Ongoing Call from Another Device19
Remote Call Control of Desk Phone19
Name Resolution of Phone Numbers20
Working as an Agent in Hunt/Acd Groups20
Receiving a Pickup Group Call22
Call History24
Deleting the Call History24
Deleting an Entry from the Call History25
Voicemail26
Listening to Voice Messages26
Presence27
Setting Your Presence Status27
Settings28
Changing the Language Settings28
Connecting to Your Microsoft Exchange Account29
Installing the Unify Phone Edge Extension29
Installing the Unify Phone Chrome Extension30
Enabling Call Forwarding30
Disabling Call Forwarding30
Setting an Alternative Number31
Activating Your Voicemail31
Changing the Ring Time before a Call Is Routed to Voicemail31
Configuring Incoming Call Routing32
Changing the Ring Time before a Call Is Routed to Alternative Number33
Configuring Busy Settings33
Downloading the Call History34
Configuring the Audio Devices34
Headset Integration35
Jabra Devices35
Enabling Jabra Headset Integration36
Plantronics Devices36
Enabling Plantronics Headset Integration37
Making Yourself Available for Hunt/ ACD Group Calls38
Making Yourself Available for Hunt Group Calls (Openscape Voice)38
Making Yourself Available for ACD Group Calls (Openscape 4000)40
Unify Phone Progressive Web App (PWA)42
Installing Unify Phone as PWA42
Installing Unify Phone as PWA Via Settings42
Installing Unify Phone as PWA Via Chrome42
Installing Unify Phone as PWA Via Microsoft Edge43
Configuring the Unify Office PWA to Auto Start43
Making Phone Calls Via Telephone Links with the Unify Phone PWA44
Making a Call from a Telephone Link on Windows44
Making a Call from a Telephone Link on Macos44
Service and Support46
Accessing User Documentation46
Reporting an Issue46
Viewing the What's New47
Viewing the Terms and Conditions47

Other manuals for Atos UNIFY OpenScape 4000

User & Administrator Guide77 pages

Need help?

Do you have a question about the Atos UNIFY OpenScape 4000 and is the answer not in the manual?

Atos UNIFY OpenScape 4000 Specifications

General

Brand	Atos
Model	UNIFY OpenScape 4000
Category	Telephone
Language	English

Related product manuals

Atos Unify OpenScape CP210

150 pages

Atos Unify OpenScape CP710

200 pages

Atos Unify OpenScape CP410

173 pages

UNIFY OpenScape Desk Phone CP200T

77 pages

Atos UNIFY OpenScape 4000 User Guide

Table of Contents

Other manuals for Atos UNIFY OpenScape 4000

Atos UNIFY OpenScape 4000 Specifications

Related product manuals