audeeo AOREFR - Troubleshooting & Customer Support

Troubleshooting & Customer Support
TROUBLESHOOTING:
NO POWER
MUSIC IS NOT PLAYING
OVER BLUETOOTH
BLUETOOTH DEVICE
WILL NOT RECONNECT
WITH THE EARPHONES
THE BUTTONS ON THE
TRUE WIRELESS
EARPHONES ARE NOT
WORKING
BLUETOOTH DEVICE
WILL NOT RECONNECT
WITH THE EARPHONES
• Recharge your earphones using the
included Charging Case Station and
Type-C cable.
• Make sure your Bluetooth device has
A2DP profile. Check if both devices are
paired and connected over Bluetooth.
Restart the earphones to reconnect your
Bluetooth device.
• Navigate to your Bluetooth settings
menu on your Bluetooh device, tap
"audeeo Refresh" and select "Forget".
Now follow the steps to pair your device
again.
• Turn your Refresh Wireless Earphones
OFF, reconnect after a few seconds.
• Make sure that the Bluetooth function
is activated on your Bluetooth device.
• Make sure your earphones are charged.
• Make sure you are within 10m of your
Bluetooth device.
7
ITEM: AOREFR