Troubleshooting
Cause Remedy
No sound or intermittent sound
Low / dead battery Place devices in charging case
Not turned on See page “Turning on / o”
Domes blocked with
debris / earwax
Clean domes and replace earwax
guard. See page “Replacing the
domes and earwax guards”
Plugged microphones Clean device with cleaning brush.
If issue persists, contact Audicus
LED light o while in charging case
Charger not connected
to power source
Ensure the USB cable is plugged
into the back of the charging case
and into a powered outlet
Hearing aids not
inserted correctly
See page “Charging your hearing
aids”
Dirty charging
contacts
Clean the device and the charging
case
LED indicator fast blinking while charging
Faulty battery Contact Audicus
Cause Remedy
Two long beeps
Low battery Charge device in charging case
Feedback / whistling
Hand / clothing near
device
Move hand / clothing away from
device
Poorly fitting domes See “Finding the right dome”
Domes not inserted
properly
See “Putting on your hearing
aids”
Bluetooth
Bluetooth not
connecting
Disconnect and forget Bluetooth
devices. See page “Bluetooth”
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