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Troubleshooting
?
The mute indicator lamp is blinking
• The sampling rate setting differs from that set in the "Playback" or "Recording" tab on the Windows PC you are
using or in the "Output" or "Input" tab on the Mac you are using. Match the sample rate settings. For details on
the settings, refer to "Computer settings (Windows) " (p. 10) or "Computer settings (macOS) " (p. 35).
?
The product is not recognized
• Check that the USB cable is properly connected.
• If you use a USB hub, disconnect it. Connect the product directly to the PC with the USB cable.
• Check the compatible OS.
• The product may not operate correctly depending on the computer you are using. Countermeasures for these
situations are provided on the Audio-Technica website.
?
No sound is produced
• Check that the microphone is not muted.
• The product may not operate correctly depending on the computer you are using. Countermeasures for these
situations are provided on the Audio-Technica website.
?
Sound is distorted
• Lower the audio input level of the microphone to prevent distortion. For details on the settings, refer to "Computer
settings (Windows) " (p. 10) or "Computer settings (macOS) " (p. 35).
• The product may not operate correctly depending on the computer you are using. Countermeasures for these
situations are provided on the Audio-Technica website.
?
Recorded audio is played back at twice the normal speed
• The sampling rate setting differs from that set in the "Playback" or "Recording" tab on the Windows PC you are
using or in the "Output" or "Input" tab on the Mac you are using. Match the sample rate settings. For details on
the settings, refer to "Computer settings (Windows) " (p. 10) or "Computer settings (macOS) " (p. 35).
• The product may not operate correctly depending on the computer you are using. Countermeasures for these
situations are provided on the Audio-Technica website.
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