AudioCodes Customer Support
Page 12
VoIP Troubleshooting
Q1: How do I troubleshoot SIP calls?
A:
¾ To troubleshoot SIP calls:
1. Telnet MP-20x from the LAN.
2. Run the following command:
voip_set_log_level 1
Figure 6: Defining Log Level using Telnet
3. Logon to the Web interface.
4. Access the ‘System Monitoring’ screen (System Monitoring menu), and then select the
System Log tab:
Figure 7: Viewing System Logs in the Web Interface
Alternatively, you can monitor the WAN connection with a network sniffer such as Wireshark.
For additional information, refer to LTRT-58201 MP-20x Debugging and Diagnostic Tools
Application Note Ver. 2.6.1, Sections 2.1 and 2.2, and Chapter 4 “SIP Logs”.
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