15
Section 5a – TROUBLESHOOTING
TROUBLESHOOTING
PROBLEM CAUSE SOLUTION
1) Insufficient Purifier Production.
A) The test kit reagents or test strips are old or expired. A) Retest with new Reagents or Strips.
B) The unit is set too low in relation to purifier demand. B) Increase the Purifier % output.
C) The circulation run time is insufficient. C) Increase your pump run time.
D) The bather load has increased. D) Same solution as (B) or add a Non-Chlorine Shock
containing Potassium Monopersulfate to supplement.
E) The body of water being purified leaks. E) Repair the leak and rebalance as needed.
F) Low Salt. F) Check the residual salt level and adjust as needed.
G) “Cell Type” selection not matched to the cell installed. G) Follow the INSTALLER SETUP instructions, see page 9.
H) Purifier loss due to intense sunlight H) Check your stabilizer level and adjust if needed.
2) Scale Build-up within the Cell.
A) The water being purified contains high pH, total A) Calculate Langelier’s Index to assure balanced water.
alkalinity and calcium hardness levels. Adjust chemicals and clean the Cell. See pages 13 & 14.
(Cell scales within 2 – 3 weeks)
B) Power Supply not reversing polarity. B) Contact the factory for Warranty Status/Procedures.
(Cell constantly scales within 3 – 5 days)
3) DC Plug and Cell Terminals Burned.
A) The Cell terminals are wet due to a leaking cell body. A) Contact the factory for Warranty Status/Procedures.
B) The Cell plug is not securely pushed onto the cell B) Ensure the Cell cord plug is pressed completely onto the
terminals, allowing moisture to seep into the plug. Cell terminal. Check the terminals and clean with a dry
cloth to remove all dirt and corrosion.
4) Premature Cell Failure (Requires Replacement Cell).
A) Abnormally high Cell usage due to an insufficient A) Check the stabilizer level and adjust to recommended levels.
Stabilizer (Cyanuric acid) level.
B) Excessive Scale/Debris in the Cell. B) See Section 2 above.
C) “Cell Type” selection not matched to the Cell installed. C) Follow the INSTALLER SETUP instructions, see page 9.
5) White Flakes in the Water.
A) This occurs when excessive calcium hardness is A) Adjust your water chemistry, visually inspect Cell for scale
present. Usually due to water chemistry imbalance. build-up and clean the cell as described on pages 12 & 14.
6) No Power to the Control Box.
A) Internal Fuse blown. A) Check and replace fuse. See page 12.
B) Circuit Breaker tripped. B) Check the power going to the Control Box. Reset the
Circuit Breaker.
7) SERVICE Light Flashing.
MESSAGED DISPLAYED “PURIFIER OFF - CHECK FLOW” (No purifier generation during this display)
A)
Tri-Sensor Defective.
A) Contact the factory for Warranty Status/Procedures.
B)
Insufficient Flow (Min. 15 gpm)
(3.4 m³/hr) B)
Ensure your Filter and Cell are clean of debris.
Check all valves that might divert flow away from the cell.
MESSAGED DISPLAYED “CHECK/CLEAN CELL” (Purifier still producing)
A) Cell Volts A) Check cell for calcium build-up or scale deposits.
Water Temperature too cold (below 60°F (15.6°C))
MESSAGE DISPLAYED “LOW AMPS – CELL” (Purifier still producing)
A) Extremely Low Cell Amperage. A) Cell heavily scaled. If cell is already clean, replace cell.
B) Extremely Low Salt Level. B) Salt level below 1500 ppm (1,5 g/l).
C) The Cell Cord is Loose C) Ensure that the cord is firmly pressed into the cell and
the wires properly connected into the banana plugs.
D) Power Supply has failed. D) Contact the factory for Warranty Status/Procedures.
MESSAGE DISPLAYED “LOW SALT - ADD XXX lbs (or kg)”
A) Salt level Low (below 2500 ppm (2,5 g/l)). A) Add the amount of salt shown on the display
B) Test the salt level with a reliable salt test kit and compare to
the unit’s display. Calibrate if needed, see page 9.
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