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Shipping Damage:
Damage to a covered components during shipping is not covered by this Limited Warranty, but Aventon will
replace such damaged covered components if you:
Notify Aventon of a covered components damaged in the shipping process within thirty (30) days of your
receipt of the ebike;
Provide Aventon with a dated picture of the damaged covered components;
Return all original packaging and paperwork included with the ebike
Take note of any immediately recognizable damage on the shipper’ s Bill of Lading prior to signing o on the
shipment.
Shipping damage claims are very time sensitive and it is your responsibility to immediately inspect the
ebike for damage upon receipt.
If you choose to set up your own independent shipping method, such as use of a freight forwarder or other
similar service, Aventon will not replace any Covered Components damaged during such shipping method.
Credit Card Chargebacks:
If any ebike purchase becomes subject to a credit card chargeback in any amount, and you are still in
possession of the ebike, then this Limited Warranty shall be invalidated until the credit card chargeback
has been resolved.
Claims Process:
Aventon will not replace any covered components under this limited warranty without first seeing photos or
video of the damaged covered components.
In order to exercise your right to receive a replacement for a Covered Component under this Limited
Warranty, you must:
Contact the Aventon Product Support team by email at info@aventon.com or by phone at(866) 300-3311.
The Product Support team will initially work with you on the problem with your ebike to identify potential
simple fixes.
If the Product Support team determines that a Covered Component must be replaced, they will provide
you with a set of instructions for returning the defective Covered Component and receiving the replacement.
After you receive the replacement Covered Component, the Product Support team will also assist in
determining how to replace or install the new Covered Component into your ebike.
You will be responsible for shipping costs associated with returning a Covered Component, unless
Aventon agrees in writing to pay for such shipping costs. Replacement Covered Components under this
Limited Warranty shall only be shipped to the address of the original purchaser.
THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND AVENTON’ S
ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. AVENTON'S LIABILITY SHALL
UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE EBIKE, NOR
SHALL AVENTON UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL,
SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER
RIGHTS, WHICH VARY FROM STATE TO STATE.
TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAW, Aventon DISCLAIMS ALL IMPLIED
WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE FOR THE DURATION OF THIS EXPRESS LIMITED WARRANTY.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO
THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
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