aventon PACE 350 - User Manual

Other manuals for aventon PACE 350

Owner's Manual28 pages

Quick Start Guide2 pages

Questions and Answers

E
Emily StarkJul 28, 2025
Why will my aventon PACE 350 battery not charge?
- H
  Henry BryantJul 28, 2025
  If the battery of your Aventon Bicycle will not charge, check the charger connections and adjust them. If that doesn't work, the charger may be damaged and need replacing. Alternatively, the battery itself or the wiring may be damaged and need replacing or repairing.
E
ewalkerAug 1, 2025
What to do if my aventon PACE 350 Bicycle does not work?
- N
  Nicole WhiteheadAug 1, 2025
  If your Aventon Bicycle isn't working, there are several potential causes: * The battery may not have sufficient power, in which case you should charge it. * There may be faulty connections that need cleaning and repair. * The battery might not be fully seated in the tray; ensure it is correctly installed. * You may not be turning on the bike in the proper sequence; make sure you follow the correct steps. * The brakes may be applied. Disengage them.
E
Elizabeth MillerAug 6, 2025
Why does my Aventon Bicycle have irregular acceleration?
- A
  Amy DyerAug 6, 2025
  If you experience irregular acceleration or reduced top speed on your Aventon Bicycle, the possible causes include insufficient battery power (charge or replace the battery), a loose or damaged throttle (replace the throttle), or a misaligned or damaged magnet ring (align or replace the magnet ring).
B
brian97Aug 11, 2025
How to increase the range of my aventon PACE 350 Bicycle?
- J
  Justin OlsonAug 11, 2025
  If your Aventon Bicycle has reduced range, it could be due to several factors: * Low tire pressure: Adjust the tire pressure. * Low or faulty battery: Check connections or charge the battery. * Driving conditions: Assist with pedals or adjust your route if you're encountering too many hills, headwinds, braking, or excessive load. * Brakes rubbing: Adjust the brakes.
J
jennifervelezAug 17, 2025
What to do if the motor does not respond on my Aventon Bicycle?
- C
  Charles HernandezAug 17, 2025
  If the motor of your Aventon Bicycle does not respond when the bike is powered on, it could be due to loose wiring (repair and/or reconnect), a loose or damaged throttle (tighten or replace), a loose or damaged motor plug wire (secure or replace), or a damaged motor (repair or replace).
J
jessica60Aug 22, 2025
What causes strange noises from the wheel of my Aventon Bicycle?
- R
  Ronald WillisAug 22, 2025
  If your Aventon Bicycle wheel or motor is making strange noises, the cause could be loose or damaged wheel spokes or rim, which would require tightening, repair, or replacement. Alternatively, it could be due to loose or damaged motor wiring, which would need reconnecting or replacing.

Summary

Component Checks and Pre-Ride Safety

Safety Check Before Each Ride

Essential pre-ride checks for safe operation and accident prevention.

Electrical System and Brake Checks

Details electrical components and guides on brake system inspection.

Wheels, Tires, and Handlebar;Seat Security

Verifies wheel alignment, tire condition, and handlebar/seat securement.

Warnings and Safety Rules

General Operating Rules

Essential rules for safe riding, obeying laws, and defensive riding practices.

Safety Notes and Riding Precautions

User Responsibilities and Prohibited Actions

Highlights user duties, risks, and warnings against extreme riding.

Specific Safety Considerations

Helmet Use and General Warnings

Emphasizes helmet use, responsible riding, age, and condition requirements.

Battery Charging Procedure

Step-by-Step Charging Guide

Detailed guide to safely charge the ebike battery, including plug order and indicators.

Battery Charging and Removal Information

Charging Best Practices and Tips

Battery Installation and Safety

Charger Safety and Long-Term Battery Storage

Quick Start Guide

Getting Started with Your Ebike

Initial steps to turn on the ebike and display for first use.

Riding Controls: Pedal Assist, Throttle, Derailleur

Display Indicators and Controls

Understanding the Ebike Display Features

Details all indicators like battery, speed, and assist levels, plus button functions.

Parking, Storage, and Transport

Service Intervals and Safety Checks

Comprehensive Safety Checklist

Brakes, Wheels, Steering, and Tires

Detailed checks for brakes, wheels, tires, and steering system.

Drivetrain, Motor, Battery, and Cables

Tire Information and Maintenance

Troubleshooting Common Issues

Symptoms, Causes, and Solutions

Lists common bike issues, their possible causes, and solutions.

Error Code Definitions and Wear Information

Warranty Claims and Liability

Claims Process and Support Contact

Steps to follow for warranty claims and contacting support.

The Aventon Pace 350/500 Electric Bicycle is designed to provide an enjoyable and efficient riding experience, incorporating both pedal assistance and a throttle for varied control. This ebike is intended for use by individuals 18 years and older, emphasizing safety, proper operation, and regular maintenance to ensure longevity and prevent accidents.

Function Description

The Aventon Pace 350/500 operates as an electric bicycle, meaning it can be ridden like a traditional bicycle but also offers electric assistance. The primary modes of electric propulsion are pedal assist and throttle.

Pedal Assist System (PAS): When using pedal assist, an electric motor supplements the rider's own effort. To engage PAS, the rider simply starts pedaling and can then use the "up" or "down" arrows on the handlebar controls to increase or decrease the amount of assistance. The display unit shows the current level of assist, typically ranging from 0 (no assist) to 5 (max assist). The motor stops assisting when the rider stops pedaling, squeezes the brake levers, or releases the throttle.
Throttle: The ebike is equipped with a thumb switch throttle, usually mounted near the rider's left thumb. This allows the rider to propel the bike without pedaling. To use the throttle, the rider should start pedaling and then gradually apply the throttle. Once the bike is moving on throttle power, the rider can stop pedaling entirely and use the thumb switch to control the speed. The throttle also disengages when the brake levers are squeezed.
Braking System: The ebike features front and rear brakes, which are critical for safety. The brake levers contain safety power cutoff switches that disable the hub motor's assistance when applied. Riders should apply the rear brake first, then the front brake, to maintain control and prevent falls.
Gears (Derailleur): On the right side of the handlebar, next to the brake lever, there are derailleur levers (7-1 for Pace 350, 8-1 for Pace 500). These allow the rider to shift the chain to different gears, optimizing the riding experience for various terrains and speeds.
Display Unit: The handlebar-mounted display provides essential information to the rider, including battery level, current speed, average speed, maximum speed, error codes, pedal assist level, walk mode status, backlight status, distance (current trip and system mileage), and real-time voltage output. The "M" button is used to turn the display on/off and to cycle through different trip information (Trip A, Trip B, Voltage, Timer). Holding both "UP" and "DOWN" arrows allows access to a different menu for changing settings like backlight level, units (km/h or mile/h), and max speed. A long press of the "Down" button while in PAS 1-5 triggers Walk Mode.
Battery: The ebike is powered by a rechargeable lithium-ion battery. The battery can be charged on or off the bike and should be adequately charged and locked onto the frame before use. The battery has a power button and LED lights to indicate its charge level.

Usage Features

The Aventon Pace 350/500 is designed for versatile use, with features that enhance both safety and convenience.

Pre-Ride Safety Check: Before each ride, it is crucial to perform a safety check. This includes inspecting the brakes for proper function and tightness, checking tires for correct inflation and condition, ensuring all accessories and hardware are secured, and verifying that the handlebar, grips, and seat are properly adjusted and tightened. The electrical system, including brake lever cutoff switches, pedal assistance, and throttle, should also be checked for correct operation.
Riding Conditions: Riders are advised to obey all road laws, ride predictably, use correct hand signals, and concentrate on the path ahead to avoid hazards. Extra caution is recommended in wet conditions, which require decreased speed and increased braking distances. Night riding necessitates reflective clothing, safety lights, and familiar, well-lit roads.
Helmet Use: Always wear an approved bicycle helmet that covers the forehead, following all manufacturer instructions for fit and care.
Power Control Familiarization: Users should become accustomed to the ebike's power control system, including pedal assistance and throttle operation, in a controlled setting before riding in riskier conditions. Always start with the lowest assist level until comfortable with the power.
Battery Management: The battery should be turned off when pushing or carrying the bike manually to prevent accidental acceleration. It should also be turned off and, if possible, removed and stored in a temperature-controlled location when parking for security or long-term storage.
Parking and Storage: When parking outdoors in rain, the ebike should be moved to a dry location as soon as possible to prevent corrosion. In public places, the bike must be parked according to local regulations and should be locked to prevent theft.
Transport: When transporting the ebike on a vehicle rack, it is recommended to unlock and remove the battery to reduce weight and protect it from damage. Avoid transporting the bike on a vehicle rack during rain to prevent water damage to electrical components.

Maintenance Features

Regular maintenance is essential for the safe and optimal performance of the Aventon Pace 350/500.

Professional Assistance: Aventon strongly recommends having a certified, reputable bike mechanic perform assembly, adjustments, and maintenance, especially if the owner lacks the necessary experience, skill, or tools.
Regular Inspections: Key components like hardware, drivetrain (chain, freewheel, chainring, derailleur), wheels (trueness, spoke tension), frame, brakes (pads, cables, tension), and electrical cables should be inspected regularly.
Cleaning and Lubrication: The frame should be cleaned with a damp cloth. The drivetrain, crankset, and pedals should be cleaned and lubricated. Brake and shift cables also require cleaning.
Tire Care: Tires should be inflated to the recommended pressure (30-50 PSI) and checked for wear, bulges, or damage before each ride. Punctured or damaged tires and inner tubes must be replaced immediately.
Battery Charging and Storage: The battery should be charged indoors in a cool, dry, and ventilated area, away from direct sunlight, dirt, or debris. Charging temperatures should be between 50°F – 77°F (10°C – 25°C). The charger indicator light will be red during charging and turn green when complete. The charger should be unplugged from the battery within one hour of full charge. For long-term storage (over two weeks), the battery should be charged to approximately 75%, removed from the bike, and stored in a dry, climate-controlled indoor location (50°F - 70°F or 10°C - 25°C), with monthly checks and recharges to 75% if needed.
Error Detection System: The ebike is equipped with an error detection system that displays error codes on the display unit in case of an electronic control system fault. If an error code appears, operation should cease immediately, and Aventon Support should be contacted. Common error codes indicate issues such as abnormal current, throttle fault, motor phase/hall fault, brake switch fault, overheat protection, motor lock protection, over-voltage protection, and communication fault.
Component Wear: Due to higher speeds and weight compared to regular bicycles, components like tires, brake pads and rotors, suspension forks, spokes, wheels, and the battery are subject to higher wear. Riders should pay attention to signs of wear, such as cracks, scratches, or changes in color or operation, and replace worn components immediately to prevent loss of function and potential injury.
Post-Break-in Tune-up: After an initial break-in period of 50-100 miles (80-160 km), cables, spokes, and the chain may stretch, and bolted connections can loosen. A certified bike mechanic should perform a tune-up after this period.

aventon PACE 350 Specifications

General

Range	Up to 40 miles
Top Speed	20 mph (32 km/h)
Charging Time	4-5 hours
Frame	6061 Double-Butted Aluminum Alloy with Internal Battery
Pedal Assist Levels	5 Levels
Category	Electric Bike
Motor	350W 36V Brushless Rear Hub Motor
Battery	36V, 11.6Ah (417.6Wh)
Weight	46 lbs (20.9 kg)
Fork	Steel
Brakes	Mechanical Disc Brakes
Tires	27.5" x 2.2"
Display	Backlit LCD
Gears	7-Speed
Throttle	Yes
Max Load	300 lbs (136 kg)