27
APPENDIX 5 Q&A
For more details about Q&A, please visit our official website: www.eagleeyescctv.com/supp_QnA.aspx.
Question Answer
I can connect to this camera in my
house or office where its installed
with wireless network.
But when I leave my house or office, I
cant connect to it from my mobile
phone (with 3G network), or other PC
(connected to Internet). Why?
You didnt configure this camera to Internet, but only in LAN.
Please follow the steps in the advanced network setup guide
downloadable from www.surveillance-download.com/user/m357a.swf to
complete network configurations, or its recommended for you to check
with your local installer or reseller for this service because its usually hard
for a person who doesnt have network knowledge to set network
configurations.
My live images are not fluent. Why?
Image fluency could be affected by the local network upload bandwidth,
router efficiency, client network download bandwidth, complexity of live
view, and more.
(Recommended) To have the best image fluency, select QVGA; to have
the best image quality, select SXVGA based on the model you have; to
have normal image fluency and quality, select VGA.
The live video keeps flickering. Why?
Please try adjusting the power line frequency to 60 Hz or 50 Hz for the
camera.
For iPhone users, access the camera, and select
on the top right
corner to enter IPCAM Configuration page. Then, go to Advance Setup
Camera to change setting.
For access from Internet Explorer, log into the camera, and select
Config. Camera Camera.
To Next Page
Loading...
Need help?
General
