Axis Q6045 User Manual

AXISQ6045PTZDomeNetworkCamera
Troubleshooting
Lowerframeratethan
expected
SeePerformanceConsiderations,onpage67.
Reducethenumberofapplicationsrunningontheclientcomputer.
Limitthenumberofsimultaneousviewers.
Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.
CheckintheAMCControlPanel(H.264tag)thatvideoprocessingisNOTsettoDecodeonly
keyframes.
Lowertheimageresolution.
Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)oftheAxis
product.SeeTechnicalSpecications,onpage65.
Videoandimageproblems,general
Imageunsatisfactory
CheckthevideostreamandcamerasettingsunderSetup>Video&Audio>VideoStreamand
Setup>Video&Audio>CameraSettings.
MotionDetectiontriggersunexpectedly
Changesinluminance
Motiondetectionisbasedonchangesinluminanceintheimage.Thismeansthatifthereare
suddenchangesinthelighting,motiondetectionmaytriggermistakenly.Lowerthesensitivity
settingtoavoidproblemswithluminance.
Noaudio
Incorrectsetup
Checkthesoundcardinthecomputer.Ensurethatmuteisnotselectedandthatthevolume
settingsarecorrect.
CheckthatEnableaudiosupportisselectedunderSetup>SystemOptions>Security>Audio
Support.
CheckthatthecorrectAudioInputsourceisselectedunderSetup>Video&Audio>Audio
Settings.
Pooraudioquality
Stuttering
Reducethenumberoflistenersandviewers.Decreaseimageresolutionandcompression.
Unsynchronizedaudioand
videousingH.264
Synchronizetheproduct’sdateandtimesettingswithanNTPserver.GotoSetup>System
Options>Date&Time.
Distortedaudio
CheckthatthecorrectAudioInputsourceisselectedunderSetup>Video&Audio>Audio
Settings.
FeedbackloopsFeedbackloopsmightappearinfull-duplexmode.Trymovingthemicrophoneorthespeaker,or
usehalf-duplexmodeinstead.
Storageanddiskmanagementproblems
Storagedisruption
Astoragedisruptionalarmissentifastoragedeviceisunavailable,removed,full,lockedorifother
readorwriteproblemsoccur.Toidentifythesourceoftheproblem,checktheSystemLogunder
SystemOptions>Support>Logs&Reports.Dependingontheproblem,itmightbenecessaryto
re-mountthestoragedevice.
Forinformationonhowtosetupastoragedisruptionalarm,see.
Videocannotberecorded
CheckthattheSDcardisnotwriteprotected(thatis,readonly).
SDcardcannotbemountedReformattheSDcardandthenclickMount.
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Axis Q6045 Specifications

General

Type	-
PTZ control	Yes
Placement supported	Indoor & outdoor
Connectivity technology	Wired
Form factor	Dome
Mounting type	Ceiling
Product color	White
International Protection (IP) code	IP52
Maximum resolution	1920 x 1080 pixels
Supported video modes	1080p
Video formats supported	H.264, M-JPEG
Pan range	0 - 360 °
Tilt angle range	0 - 180 °
Camera shutter speed	1/4 - 1/33000 s
Minimum illumination	0.4 lx
Sensor type	CMOS
Optical sensor size	1/3 \
Digital zoom	12 x
Optical zoom	20 x
Zoom capability	240
Focal length range	1.6 - 2.9 mm
Built-in HDD	No
Flash memory	128 MB
Compatible memory cards	SD, SDHC, SDXC
Maximum memory card size	64 GB
Cabling technology	10/100Base-T(X)
Supported network protocols	IPv4/v6, HTTP, HTTPSa, SSL/TLSa, QoS Layer 3 DiffServ, FTP, CIFS/SMB, SMTP, Bonjour, UPnPTM, SNMPv1/v2c/v3 (MIB-II), DNS, DynDNS, NTP, RTSP, RTP, TCP, UDP, IGMP, RTCP, ICMP, DHCP, ARP, SOCKS
Ethernet LAN (RJ-45) ports	1
Audio system	2-way
Audio formats supported	ADPCM, LC-AAC, PCM
AC input voltage	100-240 V
Power source type	PoE
AC input frequency	60 Hz
Storage temperature (T-T)	10 - 85 °C
Operating temperature (T-T)	0 - 50 °C
Operating relative humidity (H-H)	-40 - 65 %

Weight and Dimensions

Height	240 mm
Weight	2600 g
Diameter	198 mm