AXIS T8123-E/T8124-E Users Guide Page 9
ENGLISH
Troubleshooting
Warranty
For information about Axis product warranty and thereto related information, see
www.axis.com/warranty
Symptom Corrective Steps
Midspan does
not power up
1. Verify a reliable power cord is used.
2. Verify voltage at the power inlet is between 100-240Vac.
3. Remove and reapply power to the device and check the indicators during
power up sequence.
A port indicator
is not lit and the
device does not
operate
1. Verify the Midspan detects a device.
2. Verify that the device is designed for PoE operation
3. Verify you are using a standard Category 5/5e/6, straight-wired cable, with
four pairs.
4. If an external power splitter is in use, replace it with a known good splitter
5. Ensure input Ethernet cable is connected to the DATA IN port.
6. Verify that the device is connected to the DATA PWR OUT port.
7. Try to reconnect the same PD into a different Midspan. If it works, there is
probably a faulty port or RJ-45 connection.
8. Verify there is no short over any of the twisted pair cables or over the
RJ-45 connectors.
The end device
operates, but
there is no link
data link
1. Verify the port indicator on the front panel is continuously lit.
2. If an external power splitter is in use, replace it with a known-good splitter.
3. Verify that for this link, you are using standard UTP/FTP Category 5 straight
(non-crossover) cabling, with all four pairs.
4. Verify Ethernet cable length is less than 100 meters from Ethernet source to
load/remote terminal.
5. Try to reconnect the same PD into a different Midspan. If it works, there is
probably a faulty port or RJ-45 connection.
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