Issue Remedy
1 Normal operation (door is fully open)
2
3
Change Auto-lock battery
4
Wireless PE battery is low
Change PE Battery
5
6
7
Standby battery is faulty
8
Door was obstructed
9 Motor overloaded or
stalled
10
6.0 TROUBLESHOOTING
PE is precenting door
from moving
Clear away any obstructions.
Test Door. If unable to move
the door and suspect beam
is faulty, enter Safety Beam
Emergency Close by
pressing and holding a
pre-coded transmitter button
until the door closes.
Main Light = Service / Warning Indicator:
Requirements for a service and user warnings are indicated
after operation by the main light repeatable ashing OFF a
number of times followed by a pause.
The below table identies the issues and remedies
Wireless Auto-Lock
battery is low
Wireless Auto-Lock is not
unlocked and preventing
door moving
Check Auto-Lock, test by
pressing emergency release
button on the lock and the
test door operation.
Maintenance is due after
pre-set number of cycles.
Contact dealer to arrange
service.
Contact 1300 769 850 within
Australia for assistance.
Clear away any obstructions
and test door opens/closes
correctly. (if the door is
damaged, contact a door
professional)
Contact dealer to arrange a
door service.
Unit running on battery
power (Only available
with SDO-7 & SDO-9
Main light will ash (3) three
times at the start of the cycle
to indicate the opener is
running from battery backup
and 10 ashes at the end of
cycle. Check power supply.
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