Chapter
Chapter
10
10
Troubleshooting
Before contacting an authorized service center at 1-800-853-8883, carry out the following simple checks.
They may save you the time and expense of an unnecessary service call.
No display
Is the power supply connected?
Are the batteries installed properly?
Do the batteries need replacing?
Difficult or no response from the mouse
Is the ball of the mouse and mouse pad clean and free from dust?
Is the mouse connected correctly?
Black-out screen or abnormal display
Disconnect the power supply by removing batteries or disconnecting the adaptor for at least
10 seconds before connecting the power supply again.
Under the environment with Fast Transient, the unit may malfunction and require user to reset the unit
Developing learning products is a responsibility that we take very seriously.
We make every effort to ensure the accuracy and appropriateness of the information that forms the value of our
products. However, errors can sometimes occur. It is important for you to know that we stand behind our
products and we encourage you to call our Consumer Services Department at 1-800-853-8883 with any problems
and/or suggestions that you might have. Our service representative will be happy to help you.
Conforms to safety requirements of ASTM F963, EN71 Parts 1,2 and 3 and EN50088.
In an effort to continually improve our products, the actual screen display on product may differ slightly from the
diagrams shown.
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