27
Refunds
1) To process a Customer Present
(CP) refund, press the ‘Menu’ button,
select ‘Refund’ and press
.
To process a Customer Not Present
(CNP) refund, press the ‘Menu’
button, select ‘CNP’ and press
.
Then select ‘Refund’ and press
.
2) Key in the amount of refund, and then
press the
button.
3) If you are processing a CP refund,
insert, swipe or tap the customer’s
card on your card machine. Your card
machine will check the card.
• Refunds should only be made onto the card used for the original purchase
• Cash refunds should never be given on a credit card transaction, as fraudsters may use this as a way to get cash from a card
• Refunding only part of the amount (for example, if only one of several items is being returned) is fine
• If the transaction value is below the contactless limit, your card machine will give you the option to do a contactless refund
3G
vodafone UK
13:3 7
03/10/2018
3G
vodafone UK
13:3 7
03/10/2018
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