Sound troubleshooting–
headphones and earphones
aving trouble with your audio? Find answers here.
1.
Snapping, crackling, popping, or no audio on one side
1. Make sure the 3.5 mm audio jack is fully plugged in. The straight input connects to your
headset, and the L-shaped input connects to your audio device.
2. Check that your audio source is on and working.
3. If your audio source is a computer or laptop, try adjusting the configuration settings.
4. If you still hear distorted sound, try a different audio source and an alternate cable.
2.
Volume too high
Turn the source volume down.
3.
Phone not responding to button presses
Make sure that the headset plug is securely connected. For multi-press functions, vary
the speed of presses when you use the remote/mic.
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