—15—
In the event that the power foundation fails to operate, assess the symptoms and possible solutions
provided in the chart below.
SYMPTOMS SOLUTIONS
Head & Foot lift function has minor interference durling operation.
Excessive massage motor noise.
A clicking noise is heard under the bed when raising or lowering.
Massage motor overheats or stops.
Check batteries in wireless remote control, replace with two (2) new
AAA batteries if necessary.
Make sure that you are following the duty cycle of the motors (do
not operate more than two minutes over a 20-minute period, or
approximately 10% duty cycle).
Press the lift buttons squarely and accurately.
Wireless remote control may be experiencing common Radio
Frequency Interference from other radio transmitting devices. Wait
several seconds, and then try pressing appropriate button again, See
FCC Compliance Statement on page 1 of this guide.
If the bed is located on hard surface ooring, place carpet pieces or
rubber pieces (not included) under each leg.
Using the wireless remote control, elevate the head, foot or neck
section a short distance to realign the lift/lower mechanisms with the
bed support platform.
Verify that your Nisco Power Foundation is not positioned against a
wall, nightstand, or other object that may cause the vibration or noise.
If the Nisco Power Foundation is installed over a bed frame, verify
that the massage motors are not causing the bed frame (or bed
frame components) to vibrate.
Verify that the headboard attachment hardware is properly tightened
(if used).
This is normal. The lift motor relays “click” when they are engaged.
No action is erquired.
If the vibration motor overheats, the thermal protection will turn the
motor off. Wait 30 minutes, turn the massage back on. If it does not
come on, turn it off and report the situation to customer service.
Troubleshooting
Customer Service: 1-855-430-8943
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