In the event that the power foundation fails to operate, assess the symptoms and possible solutions
provided in the chart below.
SYMPTOMS SOLUTIONS
Remote control illuminates and appears to be operable, but will not
activate bed.
Head or foot section will elevate, but will not return to the horizontal
(at) position.
No features of the power foundation will activate.
Wireless remote will not illuminate. Replace the batteries in the wireless remote.
Verify that the power cord is plugged into a working, grounded
electrical outlet. Test the outlet by plugging in another working
appliance.
Program the remote control (see the Setting Programmable Positions
and Pairing Remote section of this manual for programming
procedures).
Unplug the power cord, wait 30 seconds and plug back to reset
electronic components.
The surge protection device or the electrical outlet may be defective.
Test the outlet by plugging in another working appliance.
Verify that the connector on the wired remote control is securely
attached to the control box.
Bed mechanism may be obstructed. Elevate bed and check for
obstruction. Remove obstruction.
Head section may be too close to the wall.
Headboard may be too close to the edge of the mattress. Verify
that there is enough distance between the headboard brackets and
mattress. Adjust if required.
—14—
Troubleshooting
Customer Service: 1-855-430-8943
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