Troubleshooting
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Problem:
I can’t connect to the Internet wirelessly, but the Adapter is connected
to my network.
Solution:
If the name of your network is listed as the SSID to which the Adapter
is connected in the home page, please follow the steps below:
1. If the network has security (encryption) enabled, you will need to
enter the network key.
2. Follow the security-setup instructions in this manual.
Problem:
I can’t connect to the Internet wirelessly, and I’m not connected to
my network.
Solution:
If the correct network name is not listed under “SSID” in the Adapter’s
home page and in the “Site Survey” page, please attempt the following
troubleshooting steps:
1. Temporarily move the Adapter, if possible, from five to 10 feet away
from the router. Push the “Auto Connect” button, and then connect
it back to your PC. Reopen the Adapter’s home page and check.
A. If the correct network name now appears under “SSID”, you
may have a range or interference problem. Please see the
suggestions discussed in the section titled “Placement of your
Wireless Networking Hardware for Optimal Performance” in this
User Manual.
B. If the correct network name does not appear, or if no network
name appears, your network could be hidden. Use the
Adapter’s Wizard (on the included CD) and follow the
on-screen instructions.
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