SJ-PM-TF02-Pro Product Manual Alpha
Benewake (Beijing) Co. Ltd.
Page16
products can work normally. However, some abnormal working matters maybe still occur because of
incidents during the transportation or use.
Troubleshooting: Check whether the power supply is normal; check whether the voltage is within rated
voltage range. If power supply is normal, there will be a red light inside the transmitting lens of TF02-Pro.
Check TF02-Pro with correct connection sequence and reliable connection.
Check whether the data interpretation is correct. Please carry out the interpretation as per the data format
specified herein.
If the problem persists, please contact our technical support.
(4) There is no data output when LiDAR is connected to PC software.
Cause ①: The PC software only supports the Windows operation system for the time being
Troubleshooting: Use the PC supporting Windows operation system.
Cause ②: TTL - USB board is poorly connected.
Troubleshooting: Check the TTL -USB board with the correct and reliable connection with TF02-Pro and
PC.
Cause ③: Driver of serial port is not correctly installed.
Troubleshooting: Plug and unplug USB cable again. Try to reinstall the driver or directly download and
install a driver from the internet.
If the PC software still work abnormally, please contact our technical support.
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