Bissell CROSSWAVE PET 2328 Series User Manual (English)

Questions and Answers:

C
christopherhunterJul 29, 2025
Why does my Bissell Vacuum Cleaner have a loss of suction power?
- J
  James ConradJul 29, 2025
  There are several reasons why your Bissell Vacuum Cleaner might be experiencing a loss of suction power: * The tanks may not be seated properly. Remove both tanks and reseat them to ensure they fit correctly. * The dirty tank may have reached its maximum capacity. Empty the dirty tank, making sure to use slow, back-and-forth cleaning passes. * The brush window might not be latched in place. Turn the power off, unplug the machine, and reinstall the brush window. * The debris channel in the foot could be clogged. Clean the channel with a paper towel. * The filter may be clogged by debris. Remove any debris clogging the filter screen and clean the filter.
C
Colton AguilarAug 3, 2025
Why is my Bissell Vacuum Cleaner not spraying?
- J
  jfowlerAug 3, 2025
  If your Bissell Vacuum Cleaner isn't spraying, it could be due to several reasons: * The clean water tank might be empty. Refill the tank. * The clean water tank might not be seated completely. Turn the power off, then remove and reseat the tank. * The system might not be fully primed. Hold the trigger for 10 to 15 seconds to prime it. * The brush window might not be latched in place. Turn the power off, unplug the machine, and reinstall the brush window. * You might not be holding the trigger continuously. Hold the trigger while using the machine. * The spray tips on the foot could be clogged. Use a pin to clean the spray tips located underneath the brush roll window.
K
Kevin ParkerAug 8, 2025
What to do if my Bissell Vacuum Cleaner brush roll is not turning?
- R
  Rebecca VelezAug 8, 2025
  If the brush roll on your Bissell Vacuum Cleaner isn't turning, consider these potential causes: * The brush roll might not be installed properly. Turn the power off, unplug the machine, and follow the instructions to replace the brush roll. * The machine might be standing upright. Recline the machine to activate the brush roll. * An obstruction might be preventing the brush roll from turning. Turn the power off, unplug the machine, remove the brush window and brush roll, and clean any hair or string from the brush ends.
R
Robert HeathAug 13, 2025
What to do if my Bissell CROSSWAVE PET 2328 machine won’t turn on?
- C
  Charles ShannonAug 13, 2025
  If your Bissell Vacuum Cleaner won't turn on, it could be due to the following reasons: * An obstruction may have stopped the brush roll and shut down the machine. Unplug the machine to reset the system. While it's unplugged, remove the brush window and brush roll, cleaning any hair or string from the brush ends. * The handle might not be properly inserted into the body of the machine. Remove the handle and re-insert it, pushing down until you hear a 'click'.
J
Jeffrey PooleAug 18, 2025
Why is my Bissell CROSSWAVE PET 2328 machine leaking?
- A
  Amanda JonesAug 18, 2025
  If your Bissell Vacuum Cleaner is leaking, it might be because the cap of the clean water tank isn't closed properly. Remove the clean water tank and re-apply the cap securely.
S
Sierra KingAug 23, 2025
How to prevent my Bissell Vacuum Cleaner machine from streaking?
- M
  Maria RosalesAug 23, 2025
  If your Bissell Vacuum Cleaner is leaving streaks, it could be due to these reasons: * Too much water is being applied. Go over the area again without spraying water. * Previous floor care products were used. Contact the product manufacturer for instructions on how to remove them.

Bissell CROSSWAVE PET 2328 Series Specifications

General

Model Number	2328
Weight	11.5 lbs
Cleaning Path Width	10.5 inches
Cord Length	25 feet
Brush Type	Multi-Surface Brush Roll
Power Source	Corded Electric
Voltage	120V
Surface Types	Area Rugs
Cleaning Modes	Hard Floor, Rug
Surface Type	Area Rug
Brush Roll Speed	3000 RPM
Included Components	Multi-Surface Brush
Special Feature	Two-Tank Technology, Pet Hair Strainer

Summary

Important Safety Instructions

General Safety Precautions

Lists precautions to minimize risks during appliance use.

Electrical Safety Warnings

Warnings regarding grounding and plug usage.

Grounding Instructions

Details on proper grounding for electrical safety.

Getting to Know Your CrossWave Pet

Product Components Overview

Identifies and labels the main parts of the CrossWave® Pet machine.

Assembly

Handle and Tank Assembly

Instructions for attaching the handle and clean water tank.

Cord Wrapping and Tray Assembly

Instructions for wrapping the power cord and assembling the storage tray.

Cleaning Formulas

Filling Your Clean Water Tank

Preparing the Clean Water Tank

Step-by-step guide to filling the clean water tank with water and formula.

Water Filling Guidelines

Important notes on water temperature and formula usage.

Cleaning Your Hard Floors

Machine Setup and Mode Selection

Steps for plugging in, selecting modes, and preparing the machine.

Cleaning Technique for Hard Floors

How to apply solution and move the machine for effective cleaning.

Drying Hard Floors

Method to dry floors faster after cleaning.

Cleaning Tips for Tough Messes

Advice for challenging stains and dirty brush rolls.

Cleaning Area Rugs

Preparing for Rug Cleaning

Precautions and testing before cleaning area rugs.

Rug Cleaning Procedure

Steps for selecting rug mode and cleaning area rugs.

Drying Area Rugs

Method to dry rugs faster after cleaning.

Rug Cleaning Attention

Warnings regarding over-wetting and potential damage.

Maintenance: Rinse and Storage Tray

Performing the Rinse Cycle

Steps for using the rinse and storage tray to clean the machine.

Removing the Brush Roll

Instructions on how to take out the brush roll for cleaning.

Drying the Brush Roll

How to properly dry the brush roll after cleaning.

Maintenance: Rinse and Storage Tray (cont.)

Replacing the Brush Roll

Guide on reinstalling the brush roll after maintenance.

Replacing the Brush Roll Window

Instructions for reattaching the brush roll window cover.

Machine Storage Instructions

Guidelines for storing the machine safely between uses.

Maintenance: Dirty Water Tank

Removing the Dirty Water Tank

Steps to detach the dirty water tank from the unit.

Cleaning the Dirty Water Tank Components

Instructions for cleaning the tank, strainer, and filter.

Float Function Explanation

Explanation of the float's role in preventing overflow.

Maintenance: Dirty Water Tank (cont.)

Cleaning the Tank Housing Area

How to clean the area where the dirty tank sits.

Drying and Reassembling Tank Parts

Steps for drying and putting the dirty water tank back together.

Maintenance: Brush Roll and Chamber

Removing Brush Roll and Window

Steps to remove the brush roll window and the brush roll itself.

Cleaning Brush Roll and Chamber

How to rinse and clean the brush roll and its chamber.

Drying and Replacing Brush Roll

Instructions for drying and reinstalling the brush roll and window.

Troubleshooting

Spray Issues

Diagnosing and resolving problems with reduced or no spray.

Suction Power Issues

Identifying and fixing problems related to loss of suction.

Brush Roll Malfunctions

Addressing issues where the brush roll is not turning.

Power and Operation Problems

Troubleshooting when the machine fails to turn on.

Leaking and Streaking Issues

Resolving problems causing leaks or streaking during use.

Warranty

Limited Three-Year Warranty Details

Outlines the terms, conditions, and limitations of the warranty.

Service and Support Information

Provides contact details for service, repairs, and warranty questions.

Register Your Product Today!

Benefits of Product Registration

Explains advantages like rewards, faster service, and alerts.

Product Information Recording

Prompts users to record model number and purchase date.

Parts & Supplies Information

Guides users on where to find replacement parts and supplies.

Providing Feedback

Encourages users to rate the product and share feedback.

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Bissell CROSSWAVE PET 2328 Series User Manual

Table of Contents

Questions and Answers:

Bissell CROSSWAVE PET 2328 Series Specifications

Summary

Important Safety Instructions

General Safety Precautions

Electrical Safety Warnings

Grounding Instructions

Getting to Know Your CrossWave Pet

Product Components Overview

Assembly

Handle and Tank Assembly

Cord Wrapping and Tray Assembly

Cleaning Formulas

Recommended Cleaning Solutions

Filling Your Clean Water Tank

Preparing the Clean Water Tank

Water Filling Guidelines

Cleaning Your Hard Floors

Machine Setup and Mode Selection

Cleaning Technique for Hard Floors

Drying Hard Floors

Cleaning Tips for Tough Messes

Cleaning Area Rugs

Preparing for Rug Cleaning

Rug Cleaning Procedure

Drying Area Rugs

Rug Cleaning Attention

Maintenance: Rinse and Storage Tray

Performing the Rinse Cycle

Removing the Brush Roll

Drying the Brush Roll

Maintenance: Rinse and Storage Tray (cont.)

Replacing the Brush Roll

Replacing the Brush Roll Window

Machine Storage Instructions

Maintenance: Dirty Water Tank

Removing the Dirty Water Tank

Cleaning the Dirty Water Tank Components

Float Function Explanation

Maintenance: Dirty Water Tank (cont.)

Cleaning the Tank Housing Area

Drying and Reassembling Tank Parts

Maintenance: Brush Roll and Chamber

Removing Brush Roll and Window

Cleaning Brush Roll and Chamber

Drying and Replacing Brush Roll

Troubleshooting

Spray Issues

Suction Power Issues

Brush Roll Malfunctions

Power and Operation Problems

Leaking and Streaking Issues

Warranty

Limited Three-Year Warranty Details

Service and Support Information

Register Your Product Today!

Benefits of Product Registration

Product Information Recording

Parts & Supplies Information

Providing Feedback

Related product manuals