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SERVSWITCH DUO™
6.2 Calling Black Box
If you determine that your ServSwitch Duo is malfunctioning, do not attempt to alter
or repair the unit. It contains no user-serviceable parts. Contact Black Box Technical
Support at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem—that is, what types of computers,
what type of keyboard, brand of mouse, make and model of monitor, etc.
• any particular application that, when used, appears to create the problem
or make it worse.
• the results of any testing you’ve already done.
6.3 Shipping and Packaging
If you need to transport or ship your ServSwitch Duo:
• Package it carefully. We recommend that you use the original container.
• Before you ship the unit back to Black Box for repair or return, contact us
to get a Return Authorization (RA) number.
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