Blackberry STYLE - Set a Default Recipient for Diagnostic Reports; I Cannot Run or Submit a Diagnostic Report; View the Version Number of the Blackberry Device Software on Your Device

• To delete all diagnostic reports, click Delete All.
Set a default recipient for diagnostic reports
If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that
recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.
1. On the Home screen or in a folder, click the Options icon.
2. Click Networks and Connections > Mobile Network.
3.
Press the
key > Diagnostics Test.
4.
Press the key > Options.
5. Type the contact information.
6.
Press the key > Save.
I cannot run or submit a diagnostic report
Try the following actions:
•
Try running the diagnostic report again. In the diagnostic report, press the key > Repeat All Steps.
• Verify that your BlackBerry® device is connected to the wireless network.
• If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot
submit a diagnostic report to a PIN, try submitting the report to an email address.
View the version number of the BlackBerry Device Software on
your device
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > About Device Versions.
To return to the Options screen, press the
key three times.
User Guide
Service books and diagnostic reports
283