View, change, or delete a saved search............................................................................................................................................................. 248
Search for a contact in your organization's address book.................................................................................................................................. 248
Search shortcuts................................................................................................................................................................................................. 249
Security............................................................................................................................................................................................................... 250
Security basics.................................................................................................................................................................................................... 250
Password keeper................................................................................................................................................................................................ 252
Encryption.......................................................................................................................................................................................................... 254
Memory cleaning................................................................................................................................................................................................ 256
Certificates......................................................................................................................................................................................................... 257
PGP keys............................................................................................................................................................................................................. 264
Certificate servers.............................................................................................................................................................................................. 269
Key store............................................................................................................................................................................................................. 271
Smart cards......................................................................................................................................................................................................... 273
VPN settings....................................................................................................................................................................................................... 276
Verify security software manually...................................................................................................................................................................... 277
Third-party application control.......................................................................................................................................................................... 278
Troubleshooting: Security.................................................................................................................................................................................. 281
Service books and diagnostic reports................................................................................................................................................................. 282
Accept, delete, or restore a service book........................................................................................................................................................... 282
Run a diagnostic report...................................................................................................................................................................................... 282
View, submit, or delete a diagnostic report....................................................................................................................................................... 282
Set a default recipient for diagnostic reports..................................................................................................................................................... 283
I cannot run or submit a diagnostic report......................................................................................................................................................... 283
View the version number of the BlackBerry Device Software on your device................................................................................................... 283
Synchronization.................................................................................................................................................................................................. 284
About synchronization....................................................................................................................................................................................... 284
Reconcile email over the wireless network........................................................................................................................................................ 284
Delete email on your device and in your email application on your computer................................................................................................. 285
Synchronize organizer data over the wireless network..................................................................................................................................... 285
About synchronization conflicts......................................................................................................................................................................... 285
Manage email reconciliation conflicts................................................................................................................................................................ 286
Manage data synchronization conflicts.............................................................................................................................................................. 286
About backing up and restoring device data...................................................................................................................................................... 286
Empty the deleted items folder on your computer from your device............................................................................................................... 287
Troubleshooting: Synchronization..................................................................................................................................................................... 287
Accessibility options........................................................................................................................................................................................... 289
About accessibility options................................................................................................................................................................................. 289
Screen accessibility options................................................................................................................................................................................ 289
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