• To update your software using a website, from your computer, visit www.blackberry.com/update. Click Check for
Updates. Connect your smartphone to your computer.
2. Complete the instructions on the screen.
If you updated your software over the wireless network, to delete the previous version of software that is temporarily stored
on your smartphone, on the home screen or in a folder, click the Options icon. Click Device > Software Updates. Press the
key > View Result. Press the key > Delete Downgrade Data.
Related information
About backing up and restoring smartphone data, 182
I can't update the BlackBerry Device Software over the wireless network, 263
My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 263
BlackBerry Device Software, 261
Downgrade or return to the previous version of the
BlackBerry Device Software over the wireless network
Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this
task.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Software Updates.
• If you recently updated your BlackBerry Device Software, to return to the previous software version, press the
key > View Result > Downgrade.
• To downgrade to an earlier software version, scroll to a software version that the icon appears beside. Click
Perform Downgrade. Follow the instructions on the screen.
Find your smartphone model number and version of
the BlackBerry Device Software
Do one of the following:
• On the home screen or in a folder, click the Options icon. Click Device > About Device Versions.
• If supported by your input language, in a message or memo, type myver followed by a space.
User Guide BlackBerry Device Software
262
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