Blu Studio XL - Troubleshooting; Power and Battery Issues; Connectivity and Network Problems

Belowisalistofcommonproblemsthatmayoccurwhenusingyourmobilephone.Try
theseeasytroubleshootingstepstoresolveanytypeofissuesyoumayencounter.
Thephonedoesnotpoweron
Pressandholdthepowerkeyuntilthestartupsequenceappearsonthedisplay.
Checkthebatterylevelandensurethereissufficientcharge.
Thephonedoesnotrespondafterseveralminutes
Removeandinsertthebattery–Ifthephonehasaninternalbattery,pleasepressandhold
thepowerbutton.
Thephonepowersoffbyitself
Checkifthescreenlockofthephoneisenabled.
Checkifthephoneneedstobecharged.
Thebatterywon’tcharge
Checkifthebatteryisalreadyfullycharged.
Makesurethatthebatteryisinsertedcorrectly.
EnsurethatthebatterybeingusedisaBLUapprovedbattery.
Doublecheckifthechargerconnectorisproperlyconnectedtothephone.
Note:Connectchargeronlyafterthebatteryhasbeeninserted.
Thestandbytimeistooshort
Pleasekeepinmindthatstandbytimerelatesdirectlytophoneusage(Internet,Text,
VoiceCalls,Maps,etc.).
Batteriestypicallyhavetobereplacedafterayearofuse.
Thephonecannotconnecttothenetwork(VoiceorData)
Verifyifyouhaveactiveservicewithyourserviceprovider.
Contactyourlocalnetworkserviceproviderandverifyifyouarewithinitsnetwork
coveragearea.
ThephonedisplaysaSIMError
MakesuretheSIMisproperlyinsertedandinitsintendedslot.
MakesurethattheSIMcardisnotdamagedorscratched.
ThePINcodewasenteredincorrectlythreetimes
TheSIMcardwilllockandyouwillneedtoenterthePUKcode(PINUnlockCode).
PleasecontactyourlocalserviceprovidertoobtainthePUK.
Icannotmakecalls
Makesurethatthenumberyoudialediscorrectandthedialkeyhasbeenpressed.
Usethefullnationalareacodewhendialingoutofyourareaorwhenabroad,use
countryspecificinternationalaccesscodes.
Icannotreceivecalls
Makesurethatyourphoneisconnectedtoanetwork.
ThecallerIDdoesnotdisplayonincomingcalls
ContactyourlocalnetworkserviceproviderandverifyyouhavethecallerIDfeature
enabledonyouraccountorverifyifthecallermayhaveblockedhisnumberfrom
appearing.