FAQS AND TROUBLESHOOTING
Need more help troubleshooting your TrailSafe?
Contact our customer service team online at teambmpro.com/technical-support/
or give us a call on (03) 9763 0962.
When I pull the pin, TrailSafe indicator does not illuminate?
1. Check the supplied fuse on the Black/Red wire
2. Check the wiring matches the diagram
3. Ensure TrailSafe pin slot is clean of dirt
4. Ensure House Battery is charged.
Why should I test TrailSafe before hitching to the tow vehicle?
Testing TrailSafe ensures that the house battery has sufficient capacity
to operate the brakes for at least 15 minutes should the need arise.
What is the difference between a solid green, orange and red Status Indications
on the TrailSafe?
GREEN confirms that the battery has been detected, has been determined to
have sufficient charge and no fault in the wiring to the brakes has been detected.
Good to go!
ORANGE indicates the need for a secondary check, the battery maybe too low.
RED indicates that battery is not detected or doesn’t have enough capacity
for 15mins emergency brake operation.
It is possible that with dual axles brakes, heavy brake light loads, warm batteries,
a large load on the trailer etc, that the battery is sufficient but failing to give a clear
pass.
It is necessary that there is at least 10Ah of useful battery capacity remaining, which
may require 20% of aged 100Ah-rated battery for this load. If any loads
(e.g. lights, 12V fridges) are on in the trailer, turn these off if possible. If your trailer
or caravan has a display showing remaining battery capacity this should be able to
provide a useful indication that there is enough battery capacity remaining for the
emergency braking function.
SERVICING
Do not attempt to service the TrailSafe series products yourself or dismantle, modify
or repair the TrailSafe series products yourself; this will void your warranty. If your
TrailSafe product requires servicing, please consult your BMPRO dealer or visit
teambmpro.com for assistance.
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