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ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
Soundbar doesn’t
play audio from the
correct source or
selects the incorrect
source after a delay
Check the Advanced CEC setting in the Bose8 app. You can
access this option from the Settings menu. For more information,
visit: support.Bose.com/SB550C_CECsupport.Bose.com/SB550C_CEC
Disable CEC on your source. Refer to the source owner’s guide.
Soundbar doesn’t
connect to
Wi-Fi network
In the Bose8 app, select the correct network name, and enter the
network password (case-sensitive).
Make sure the soundbar and your mobile device are connected to the
same Wi-Fi network.
If your network information has changed, see page 17.
Enable Wi-Fi on the mobile device you are using for setup.
Close other open applications on your mobile device.
Restart your mobile device and router.
If your router supports both 2.4 GHz and 5G Hz bands, make sure
both the device (mobile or computer) and soundbar are connecting
to the same band.
NOTE: Give each band a unique name to make sure you’re
connecting to the correct band.
Reset the router.
Unplug the power cords for the soundbar and optional bass module
or surround speakers, wait 30 seconds, and firmly plug them into the
AC (mains) outlet. Uninstall the Bose8 app on your mobile device,
reinstall the app, and restart setup.
If connecting to a dierent network and the app doesn’t prompt you
for setup, go to the main screen and add the soundbar.
Soundbar doesn’t
connect with
Bluetooth device
On your mobile device, turn the Bluetooth feature o and then on.
Delete the soundbar from the Bluetooth list. Connect again
(see page 25).
Connect a dierent mobile device (see page 25).
Make sure you’re using a compatible Bluetooth mobile device.
Visit:
support.Bose.com/SB550C_BTsupport.Bose.com/SB550C_BT
Delete the soundbar from your mobile device Bluetooth list. Connect
again (see page 25).
Clear the soundbar device list (see page 26). Connect again
(see page 25).
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