Why do my Bose SOUNDWEAR Companion Speakers have no sound?
If your Bose Speakers have no sound: * Ensure voice prompts are enabled. Press the Bluetooth button to check the connected device. * Try a different music source. * Connect a different device. * If two devices are connected, pause audio on one and play on the other. Also, ensure both devices are within 30 ft. (9 m) of the speaker.
What to do if Bose SOUNDWEAR Companion Speakers do not charge?
If your Bose Speakers are not charging: * Ensure the cable connector is correctly aligned with the speaker's connector. * Secure both ends of the USB cable. * Try another charging source. * If the speaker was exposed to extreme temperatures, allow it to return to room temperature before attempting to charge again. * Reset your speaker. * Check if your speaker is in safety protection mode.
Why is the sound quality poor on my Bose SOUNDWEAR Companion?
If the sound quality from your Bose Speakers is poor: * Try using a different music source. * Connect a different device. * Disconnect any second connected devices. * Disable any audio enhancement features on your device or music app.
Why is microphone not picking up sound on Bose SOUNDWEAR Companion Speakers?
If the microphone on your Bose Speakers isn't picking up sound: * Ensure the microphone opening on the left side of the speaker is not blocked. * Try making another phone call. * Try using another compatible device.
What to do if mobile device not responding to button presses on Bose SOUNDWEAR Companion?
If your mobile device is not responding to button presses on your Bose Speakers: * For multi-press functions using the Multi-function button, vary the speed of presses. * Note that full controls may not be available for all models. * Try another compatible device.
General| Headset type | Binaural |
|---|---|
| Product type | Headset |
| Product color | Black |
| Wearing style | Neck-band |
| Recommended usage | Calls/Music |
| USB connector | Micro-USB |
| Wireless range | 9 m |
| 3.5 mm connector | No |
| USB connectivity | Yes |
| Connectivity technology | Wireless |
| Impedance | - Ω |
| Ear coupling | - |
| Headphone frequency | - Hz |
| Microphone type | Built-in |
| Charging time | 3 h |
| Continuous audio playback time | 12 h |
| Quantity | 1 |
| Cables included | USB |
Weight and Dimensions| Depth | 44.45 mm |
|---|---|
| Width | 177.8 mm |
| Height | 190.5 mm |
| Weight | 266.49 g |
Key safety guidelines for operating the speaker.
Important warnings and precautions to prevent damage or injury.
Details compliance with radio regulations and EU directives.
Rules governing low-power radio-frequency devices.
Information on toxic or hazardous substances present in the product.
Overview of the Bose Connect app's capabilities for managing the speaker.
Lists the items included in the product box.
Guidance on how to adjust the speaker for optimal comfort.
Details the speaker's water resistance rating and usage limitations.
How to power the speaker on/off and configure the auto-off feature.
Instructions for adjusting volume levels.
How to play, pause, skip, fast forward, and rewind audio.
How to handle calls, including answering, ending, and declining.
Guide to using voice control for commands and queries.
Step-by-step instructions for charging the speaker.
Information on charging time, battery level, and storage best practices.
Explains the different states of the Bluetooth indicator light.
Describes how the battery level is shown by the indicator lights.
How to select, change, or disable voice prompts and languages.
How the speaker notifies of incoming calls using voice or vibration.
Recommended method for connecting via the Bose Connect app.
Steps for connecting via your device's Bluetooth settings.
How to disconnect and reconnect mobile devices.
Instructions for adding, identifying, and switching between multiple devices.
How to remove all previously paired Bluetooth devices.
Procedure for safely removing the speaker's protective cover.
Procedure for securely attaching the speaker cover.
Guidelines for cleaning the speaker and its cover.
Information on product warranty and locating the serial number.
Solutions for frequent problems encountered with the speaker.
Steps to perform a factory reset on the speaker.
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