Bose SoundSport - Troubleshooting; Common Troubleshooting Solutions

28 - ENGLISH
TROUBLESHOOTING
If you experience problems with your headphones:
• Make sure your headphones are powered on.
• Charge the battery.
• Verify the state of the status indicators (see page 14).
• Move your mobile device closer to the headphones and away from any interference
or obstructions.
• Make sure your mobile device supports pairing via Bluetooth technology or NFC.
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact Bose
customer service.
Common solutions
Problem What to do
Headphones don’t
pair with mobile
device
• On your mobile device:
– Turn the Bluetooth feature o and then on.
– Delete your Bose® SoundSport® headphones from the Bluetooth
list on your mobile device. Pair again.
• Pair a dierent mobile device (see page 19).
• Visit: global.Bose.com/Support/SSWglobal.Bose.com/Support/SSW to see how-to videos.
• Power the headphones o and then on.
• Power your mobile device o and then on.
• Clear the headphone pairing list (see page 23).
Headphones
don’t pair with
NFC-enabled mobile
device
• Unlock your mobile device and turn on the Bluetooth and NFC
features.
• Tap the NFC touchpoint on the back of your mobile device to the
back of the inline remote.
• Power the headphones o and then on.
• Power your mobile device o and then on.
No sound
• Increase the volume on your headphones and mobile device.
• Press the Power/Bluetooth button to hear the connected mobile
device. Make sure you are using the correct device.
• Use a dierent music source.
• Pair a dierent mobile device (see page 19).
• If two mobile devices are connected, pause audio on the first mobile
device and play audio on the other mobile device.
• If two mobile devices are connected, move the mobile devices within
range of the headphones (30 ft. or 9 m).