9
Troubleshooting
If you encounter problems when using the product, please refer to the following checklist
before contacting technical support. If the problem cannot be solved, please contact the
dealer’s after-sales service department using the means provided in the beginning of this
user guide.
If there is no sound from the device or no sound when connected to an external
device.
Make sure the adapter on the receiver is well connected to your device or remove
the adapter and wipe the charging contacts with a clean cloth.
Make sure the microphone gain is not turned to minimum.
Make sure the unit is not muted.
If the sound of the device is too low or too loud or even distorted.
Adjust microphone gain to the suitable level for recording in the current
environment to improve the recording effect.
Current noise or other abnormal noise appears during monitoring.
Make sure there is no interference near the device. If the noise still exists after
changing the device’s position, please contact our customer service.
The operating range of the device is limited, and the sound is frequently
intermittent.
Make sure there is no interference between the transmitter and receiver. If the
intermittent sound still occurs frequently, please contact our customer service.
Failed to charge the transmitter(s) or receiver via the charging case.
Make sure the charging contacts of both are in full contact. Wipe the charging
contacts with a clean cloth and try again.
If you want to check whether the magnetic force is aging or whether the charging
contacts of the two are not in sufficient contact, press the transmitter/receiver
placed in the charging box to check whether it is in a charging state. If the
transmitter(s) or the receiver is still failed to be charged, please contact our
customer service.
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