10
E. After approximately 40 minutes, remove the drain outlet cover and allow solution to drain out�
CAUTION: Water heats to approximately 185 °F (85 °C)� Please use caution when draining and disposing
of water�
F. Rinse dispenser 2 or 3 times with clean water, following steps under “Cleaning and Draining” on page 8�
Additionally:
• Wipe exterior surfaces with a clean, moist cloth� NEVER immerse the dispenser in water or clean with a
solvent�
• If the dispenser is not going to be used for longer than a 4-day period, it is recommended you turn o
the heating, cooling, and ice-making switches to save power, and drain any remaining water�
Troubleshooting
Problem Solution
The cold water is
not cold
• It takes approximately one hour after setup to dispense cold water�
• Make sure the power cord is properly connected to a working outlet�
• Ensure your dispenser’s back and non-fan-outlet sides are 12 in� (30 cm) from
walls, and the fan-outlet side is 19�5 in� (50 cm) from the wall�
• Make sure green power switch on back of dispenser is On�
• If water still isn’t cold, contact customer service for assistance�
There is no ice
• It takes approximately one hour after setup to dispense ice�
• Make sure the power cord is properly connected to a working outlet�
• Ensure your dispenser’s back and non-fan-outlet sides are 12 in� (30 cm) from
walls, and the fan-outlet side is 19�5 in� (50 cm) from the wall�
• Make sure black ice-making switch on back of d ispenser is On�
• If there is still no ice, contact customer service for assistance�
The hot water is
not hot
• It takes 15-20 minutes after setup to dispense hot water�
• Make sure the power cord is properly connected to a working outlet�
• Make sure red heating switch on back of dispenser is On�
The night light is not working
• Make sure the power cord is properly connected to a working outlet�
• Make sure the blue night light switch on back of dispenser is On�
The dispenser is noisy
• Ensure the dispenser is located on a sturdy, level surface�
• The heating tube may be generating a slight noise� This is normal�
The bottle is leaking
• Ensure the bottle is installed correctly�
• Check to see if the bottle is cracked or broken� If so, replace the bottle�
The dispenser is not
dispensing water
• Check to see if the bottle is empty and replace with a new bottle if necessary�
• There may still be air in the tank� Press and hold the hot and cold water buttons
until water begins to flow smoothly and steadily�
If you continue to experience problems or you’re having a problem that is beyond the scope of the
Troubleshooting guide, please contact customer service at 1-844-257-4103�
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General