Brita VIVREAU EXTRA Series - Troubleshooting

EN | 6766 | EN
TROUBLESHOOTING
Problem Cause Remedy
Red exclamation mark
lights up on tap display
System has an error Check the error message
on the footer of the un-
dercounter display
Water type icons are
completely off (not
dimmed)
System has an error. Contact customer service
(see rear page)
Tap or undercounter
display is off
Appliance is not switched
on
Plug the power plug into
the power outlet, switch
on the power and check
possible appliance fault
Water dispenser fuse has
tripped
Contact customer service
(see rear page)
Standby mode is active Touch the icons to wake
up the system
Sparkling icons are
dimmed
CO
2
bottle is empty Change the CO
2
bottle
(see page 62)
Hot water icons are
dimmed
Boiler is lling / heating up Wait until boiler is lled /
heated up
Problem Cause Remedy
Sparkling water is not/
only slightly carbonated
CO
2
content incorrectly
set
Contact customer service
(see rear page)
CO
2
bottle is closed or
empty
Open the CO2 bottle or
check the ll level of the
CO
2
bottle and
change bottle if neces-
sary (see page 62)
Response to possible problems
WARNING! Danger of injury from repair work!
The water dispenser contains no parts that can be repaired by the
operator. Tasks other than those described in these instructions may only be
carried out by the manufacturer or by a qualied person.
If problems occur, the dispenser will show relevant information and problem-solv-
ing hints. If the problem cannot be solved immediately, please contact customer
service (see rear page).
Visible abnormalities on the display
Abnormalities of the dispensed water
Problem Cause Remedy
Chilled water is warm Water temperature incor-
rectly set
Contact the operator to
set the water temperature
Water cooler is defect Contact customer service
(see rear page)
Ventilation grills are ob-
structed
Ensure that the ventila-
tion grills are not blocked
or covered
Ventilation grills are con-
taminated
Contact customer service
(see rear page)
No chilled water available Wait 30 minutes until
water is chilled
Water splashes Incorrect internal settings Contact customer service
(see rear page)
CO
2
bottle is empty Change the CO
2
bottle
(see page 62)
Low water ow Water lter is blocked/
clogged
Water lter has to be
changed.
Contact customer service
(see rear page)
Water pressure is too low Check water inlet valve &
water shut-off valve
Hot water is not hot Hot water temperature
incorrectly set
Contact the operator to
set the hot water temper-
ature
Boiler is malfunctioning Contact customer service
(see rear page)
Others
Problem Cause Remedy
Uncontrolled water ow
/ system is not operat-
ing
Leakage Turn off water supply and
call service.
Hissing sound occurs CO
2
supply is leaking Check CO
2
supply
No water can be dis-
pensed
Inlet water pressure low /
water supply is interrupted
Check water inlet valve
Check water supply
Drainage system full / drip
tray not inserted correctly
Empty drainage system
(drip tray/waste water
container). Insert drip tray
again
If the error occurs again, please contact customer service (see rear page).