Troubleshooting
39
B
No File The memory card in the media
drive does not contain a .JPG
file.
Put the correct memory card into the slot
again.
No Ink Cartr idge
An ink cartridge is not installed
correctly.
Take out the ink cartridge and put it in
again seating it properly. (See Replacing
the ink cartridges on page 31.)
No Paper Fed The machine is out of paper or
paper is not correctly loaded in
the paper tray.
Do one of the following:
Refill the paper in the paper tray, and
then press Mono Start or
Colour Start.
Remove the paper and load it again
and then press Mono Start or
Colour Start. (See Loading paper and
other print media on page 8.)
The paper is jammed in the
machine.
Remove the jammed paper by following
the steps in Printer jam or paper jam
on page 40.
The Jam Clear Cover is not
closed correctly.
Check the Jam Clear Cover is closed
evenly at both ends. (See Printer jam or
paper jam on page 40.)
Out of Memor y The machine's memory is full. Copy operation in progress:
Press Stop/Exit and wait until the other
operations in progress finish and then try
again.
The memory card you are using
does not have enough free
space to scan the documents.
Delete unused files from your memory card
to make some free space and then try
again.
Paper Jam Paper is jammed in the machine. Remove the jammed paper by following
the steps in Printer jam or paper jam
on page 40.
Make sure the paper length guide is
adjusted to the correct paper size.
Unable to Cl ean XX
Unable to In it. XX
Unable to Pr int XX
Unable to Sc an XX
The machine has a mechanical
problem.
–OR–
A foreign object such as a paper
clip or ripped paper is in the
machine.
Open the scanner cover and remove any
foreign objects and paper scraps inside the
machine. If the error message continues,
disconnect the machine from the power for
several minutes, then reconnect it.
Wrong Paper Size Paper is not the correct size. Check that the Paper Size setting matches
the size of paper in the tray. Load the
correct size of paper, and then press
Mono Start or Colour Start. (See Paper
Size on page 14.)
Error Message Cause Action
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