Brother DCP-J525W - Troubleshooting Network Issues

Troubleshooting
59
B
Cannot access Removable Disk
from Desktop icon.
Make sure that you have correctly inserted the memory card or USB Flash
memory drive.
Part of my photo is missing when
printed.
Make sure that Borderless printing and Cropping are turned off.
(uuAdvanced User’s Guide: Borderless printing and Cropping)
Network Difficulties
Difficulty Suggestions
Cannot print over the network. Make sure that your machine is powered on and is online and in the Ready mode.
Print a Network Configuration Report (uu Advanced User’s Guide: Reports) and
check the current Network settings printed in this list.
If you are using a wireless connection or are having Network problems
uuNetwork User’s Guide: Troubleshooting
The network scanning feature does
not work.
(Windows
®
users)
It is necessary to configure the third-party Security/Firewall Software to allow
Network scanning. To add port 54925 for Network scanning, enter the information
below:
In Name: Enter any description, for example Brother NetScan.
In Port number: Enter 54925.
In Protocol: UDP is selected.
Please refer to the instruction manual that came with your third-party
Security/Firewall Software or contact the software manufacturer.
(Macintosh users)
Re-select your machine in the Device Selector application located in
Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from the
model list in ControlCenter2.
The Brother software cannot be
installed.
(Windows
®
users)
Allow network access to the following programs if your security software displays
an alert message during MFL-Pro Suite installation.
(Macintosh users)
If you are using a firewall function of anti-spyware or antivirus security software,
temporarily disable it and then install the Brother software.
Cannot connect to wireless
network.
Investigate the problem using the WLAN Report.
Press Menu, and then press s or t to display Print Reports. Press
Print Reports. Press s or t to display WLAN Report, and then press
WLAN Report.
(uuNetwork User’s Guide)
Reset the network settings. Press Menu, and then press s or t to display Network. Press Network. Press
s or t to display Network Reset, and then press Network Reset.
(uuNetwork User’s Guide)
PhotoCapture Center™ Difficulties (DCP-J725DW) (continued)
Difficulty Suggestions