Home > Troubleshooting > Printer Jam or Paper Jam > Paper is Jammed in the Machine when using the
Standard Paper Tray (Paper Jam)
Paper is Jammed in the Machine when using the Standard Paper Tray
(Paper Jam)
Related Models: DCP-T520W/DCP-T525W/DCP-T720DW/DCP-T725DW/DCP-T820DW/DCP-T825DW
When printing from the paper tray, if the LCD displays [Paper Jam], follow these steps:
If you are using the MP tray, see Related Information: Paper is Jammed Inside and in the Multi-purpose
Tray (Paper Jam/Jam E Inside/MP).
1. Unplug the machine from the electrical socket.
2. Pull the paper tray (1) completely out of the machine.
3. Pull the two green levers inside the machine to release the jammed paper.
4. Slowly pull the jammed paper (1) out of the machine.
5. Make sure you look carefully inside (1) for any scraps of paper.
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