Difficulties Suggestions
• If you were not able to receive the fax, then another device or subscriber
service may be interfering with your fax reception or there may be a problem
with your fax line.
If you are using a telephone answering machine (External TAD mode) on the
same line as the Brother machine, make sure your answering machine is set up
correctly.
See Related Information: Connect an External TAD.
1. Connect the external TAD as shown in the following topic:
See Related Information: External TAD (Telephone Answering Device).
2. Set your answering machine to answer in one or two rings.
3. Record the outgoing message on your answering machine.
• Record five seconds of silence at the beginning of your outgoing message.
• Limit your speaking to 20 seconds.
• End your outgoing message with your Remote Activation Code for people
sending manual faxes. For example: “After the beep, leave a message or
press *51 and Start to send a fax.”
4. Set your answering machine to answer calls.
5. Set your Brother machine’s Receive Mode to External TAD.
See Related Information: Choose the Correct Receive Mode.
Make sure your Brother machine’s Fax Detect feature is turned On. Fax Detect is
a feature that allows you to receive a fax even if you answered the call on an
external or extension telephone.
See Related Information: Set Fax Detect.
If you often get transmission errors due to possible interference on the telephone
line or if you are using a VoIP system, try changing the Compatibility setting to
Basic (for VoIP).
See Related Information: Telephone Line Interference/VoIP.
(Available only for some countries.)
If you connect your machine to a PBX or ISDN line, set the menu setting of
Telephone Line Type to your telephone line type.
See Related Information: Set the Telephone Line Type.
Sending Faxes
Difficulties
Suggestions
Cannot send a fax. Check all line cord connections. Make sure the telephone line cord is plugged
into the telephone wall socket and the LINE socket of the machine. Make sure
your machine has a dial tone by pressing the Hook button in Fax mode. If you
subscribe to DSL or VoIP services, contact your service provider for connection
instructions.
If you are using a VoIP system, try changing the VoIP setting to Basic (for VoIP).
This will lower modem speed and turn off Error Correction Mode (ECM).
See Related Information: Telephone Line Interference/VoIP.
Print the Transmission Verification Report and check for an error.
See Related Information: Print Reports.
Ask the other party to check that the receiving machine has paper.
Poor sending quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your
machine’s scanner operation. If the copy quality is poor, clean the scanner.
See Related Information: Clean the Scanner.
Transmission Verification Report
says RESULT:NG.
There is probably temporary noise or static on the line. Try sending the fax again.
If you are sending a PC-Fax message and get RESULT:NG on the Transmission
Verification Report, your machine may be out of memory. If the problem
continues, ask the telephone company to check your telephone line.
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