Brother MFC-J6930DW Service Manual

Confidential
2-36
■ Error Code 3C00
Abnormal stop of head/carriage unit being driven.
- Caused by paper jam when ink is discharging.
< User Check >
- Remove the jammed paper in platen part.
■ Error Code 3E00
Defective occurs in the ASF motor, carriage motor or paper feed motor.
Step Cause Solution
1
Foreign materials in the engine unit Remove foreign materials.
2 CR encoder strip stained Clean the CR encoder strip.
3 CR encoder strip defective Replace the CR encoder strip.
4 CR encoder sensor defective Replace the carriage PCB ASSY.
5 Main PCB defective Replace the main PCB.
Step Cause Solution
1 Foreign materials in the
recording paper path
Remove foreign materials.
2 Foreign materials in the
maintenance unit
Remove foreign materials.
3 Foreign materials around
paper feed roller belt
Remove foreign materials.
4 Foreign materials around
paper ejection roller belt
Remove foreign materials.
5
Foreign materials in the engine unit Remove foreign materials.
6 Maintenance unit not mounted
in place
Set the maintenance unit into place.
7
Flushing box not mounted in place Set the flushing box into place.
8
CR guide rail not mounted in place Set the CR guide rail into place.
9 Platen not mounted in place Set the platen into place.
10 Head/carriage unit not
mounted in place
Set the head/carriage unit into place.
11 CR encoder strip defective Replace the CR encoder strip.
12 PF encoder disk defective Replace the PF encoder disk.
13 PF encoder sensor defective Replace the PF encoder sensor.
14 CR encoder sensor defective Replace the carriage PCB ASSY.
15 Carriage motor defective Replace the carriage motor.
16 Paper feed motor defective Replace the paper feed motor.
17 ASF motor defective Replace the maintenance unit.
18 Main PCB defective Replace the main PCB.

Brother MFC-J6930DW Specifications

General

N-up printing	2, 4, 9, 16, 25
Duplex printing	Yes
Print technology	Inkjet
Maximum resolution	1200 x 4800 DPI
Print speed (ISO/IEC 24734) mono	22 ipm
Print speed (ISO/IEC 24734) color	20 ipm
Time to first page (black, normal)	6 s
Duplex print speed (ISO/IEC 24734) mono	12 ipm
Duplex print speed (ISO/IEC 24734) color	11 ipm
Print speed (black, normal quality, A4/US Letter)	35 ppm
Print speed (color, normal quality, A4/US Letter)	27 ppm
Copier resize	25 - 400 %
Maximum copy resolution	600 x 600 DPI
Copy speed (black, normal quality, A4)	12 cpm
Copy speed (color, normal quality, A4)	9 cpm
Scan to	E-mail, E-mail Server, FTP, File, Image, OCR, USB
Scan drivers	SANE, TWAIN, WIA
Scanner type	Flatbed & ADF scanner
Grayscale levels	256
Input color depth	48 bit
Output color depth	24 bit
Image formats supported	JPG
Maximum scan resolution	19200 x 19200 DPI
Optical scanning resolution	1200 x 2400 DPI
Faxing	Mono faxing
Fax memory	200 pages
Modem speed	33.6 Kbit/s
Display	LCD
Control type	Touch
Product color	Black
Display diagonal	3.7 \
Market positioning	Business
Internal memory	256 MB
Card reader integrated	No
Paper tray media types	Glossy paper, Plain paper, Recycled paper, Thin paper
Non-ISO print media sizes	Folio
ISO A-series sizes (A0...A9)	A3, A4, A5, A6
Maximum ISO A-series paper size	A3
Standard interfaces	Ethernet, NFC, USB 2.0, Wireless LAN
USB 2.0 ports quantity	1
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Security features	APOP, SMTP-AUTH, SSL / TLS (IPPS, HTTPS, FTPS, SMTP, POP3, IMAP4), SNMP v3 802.1x (EAP-MD5, EAP-FAST, PEAP, EAP-TLS, EAP-TTLS), Kerberos
Cabling technology	10/100Base-T(X)
Security algorithms	64-bit WEP, 128-bit WEP, 802.1x RADIUS, SMTP-AUTH, WPA-PSK, WPA2-PSK
Ethernet LAN data rates	10, 100 Mbit/s
Online services supported	Dropbox, Evernote, Facebook, Flickr, Google Drive, OneDrive, OneNote
Mobile printing technologies	Apple AirPrint, Brother iPrint & Scan, Google Cloud Print, Mopria Print Service
Package depth	568 mm
Package width	681 mm
Package height	500 mm
Package weight	28300 g
Power consumption (off)	0.04 W
Power consumption (sleep)	1.7 W
Power consumption (standby)	6.5 W
Power consumption (average operating)	29 W
Sustainability certificates	Blue Angel, ENERGY STAR
Paper input type	Paper tray
Total input capacity	250 sheets
Total output capacity	100 sheets
Auto document feeder (ADF) input capacity	50 sheets
Digital sender	-
Maximum duty cycle	30000 pages per month
Recommended duty cycle	250 - 2000 pages per month
Mac operating systems supported	Mac OS X 10.9 Mavericks
Mobile operating systems supported	Android
Windows operating systems supported	Windows 10 Education, Windows 10 Education x64, Windows 10 Enterprise, Windows 10 Home, Windows 10 Home x64, Windows 10 Pro, Windows 10 Pro x64, Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64
Bundled software	- Brother Control Center Version 4 - Nuance PaperPort Version 14 - Brother Control Center Version 2
Noise level	50 dB
Harmonized System (HS) code	84433100

Weight and Dimensions

Depth	477 mm
Width	575 mm
Height	375 mm