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Home > Troubleshooting > Document Jams > Document is Jammed in the Top of the ADF Unit

Document is Jammed in the Top of the ADF Unit

1. Remove any paper from the ADF that is not jammed.

2. Open the ADF cover.

3. Remove the jammed document by pulling it upward.

4. Close the ADF cover.

5. Press Stop/Exit or .

IMPORTANT

To avoid future document jams, close the ADF cover correctly by pressing it down in the center.

Related Information

• Document Jams

545

Table of Contents2
Before You Use Your Brother Machine8
Definitions of Notes9
Notice - Disclaimer of Warranties (USA and Canada)10
Trademarks11
Important Note12
Introduction to Your Brother Machine13
Before Using Your Machine14
Control Panel Overview15
LCD Overview19
Touchscreen LCD Overview20
Settings Screen Overview23
Navigate the Touchscreen25
Set Default Function Screens26
Access Brother Utilities (Windows)27
Uninstall the Brother Software and Drivers (Windows)28
USB / Ethernet Port Locations on Your Brother Machine29
Paper Handling31
Load Paper32
Load Paper in the Paper Tray33
Load Paper in the Manual Feed Slot48
Unprintable Area51
Paper Settings52
Acceptable Paper and Other Print Media55
Load Documents62
Load Documents in the Automatic Document Feeder (ADF)63
Load Documents on the Scanner Glass65
Unscannable Area66
Print67
Print from Your Computer (Windows)68
Print a Photo (Windows)69
Print a Document (Windows)70
Cancel a Print Job (Windows)71
Print more than One Page on a Single Sheet of Paper (N in 1) (Windows)72
Print as a Poster (Windows)73
Print on both Sides of the Paper Automatically (Automatic 2-Sided Printing) (Windows)74
Print as a Booklet Automatically (Windows)77
Print a Color Document in Grayscale (Windows)79
Prevent Smudged Printouts and Paper Jams (Windows)80
Use a Preset Print Profile (Windows)81
Change the Default Print Settings (Windows)84
Print Settings (Windows)85
Print from Your Computer (Mac)89
Print a Photo (Mac)90
Print a Document (Mac)91
Print on both Sides of the Paper Automatically (Automatic 2-Sided Printing) (Mac)92
Print more than One Page on a Single Sheet of Paper (N in 1) (Mac)93
Print a Color Document in Grayscale (Mac)94
Prevent Smudged Printouts and Paper Jams (Mac)95
Print Options (Mac)96
Scan102
Scan Using the Scan Button on Your Brother Machine103
Scan Photos and Graphics104
Save Scanned Data to a Folder as a PDF File107
Save Scanned Data to a Memory Card or USB Flash Drive110
Scan Multiple Business Cards and Photos (Auto Crop)113
Scan to an Editable Text File Using OCR114
Scan to Email Attachment117
Scan to FTP120
Scan to SSH FTP (SFTP)124
Scan to Network (Windows)131
Scan to Sharepoint136
Web Services for Scanning on Your Network (Windows 7, Windows 8 and Windows 10)140
Change Scan Button Settings from Controlcenter4 (Windows)144
Change Scan Button Settings from Brother Iprint&Scan (Mac)148
Scan from Your Computer (Windows)149
Scan Using Controlcenter4 Home Mode (Windows)150
Scan Using Controlcenter4 Advanced Mode (Windows)165
Scan Using Nuance ™ Paperport ™ 14SE or Other Windows Applications181
Scan Using Windows Fax and Scan186
Install Bookscan Enhancer and Whiteboard Enhancer (Windows)190
Scan from Your Computer (Mac)191
Scan Using Brother Iprint&Scan (Mac)192
Scan Using TWAIN-Compliant Applications (Mac)193
Configure Scan Settings Using Web Based Management196
Set the Scan Job Email Report Using Web Based Management197
Copy198
Copy a Document199
Enlarge or Reduce Copied Images201
Sort Copies203
Make Page Layout Copies (N in 1 or Poster)204
Copy on both Sides of the Paper (2-Sided Copy)208
Copy an ID Card211
Copy in Ink Save Mode213
Copy Options214
Fax218
Send a Fax219
Send a Fax from Your Brother Machine220
Send a Fax Manually223
Send a Fax at the End of a Conversation224
Send the same Fax to more than One Recipient (Broadcasting)225
Send a Fax in Real Time228
Send a Fax at a Specified Time (Delayed Fax)229
Change the Fax Auto Redial Setting230
Cancel a Fax in Progress231
Check and Cancel a Pending Fax232
Fax Options233
Receive a Fax235
Receive Mode Settings236
Set Easy Receive242
Fax Preview243
Shrink Page Size of an Oversized Incoming Fax247
Set the Fax Receive Stamp248
Receive a Fax at the End of a Telephone Conversation249
Memory Receive Options250
Remote Fax Retrieval258
Voice Operations and Fax Numbers264
Voice Operations265
Store Fax Numbers273
Set up Groups for Broadcasting279
Dial Access Codes and Credit Card Numbers284
Telephone Services and External Devices286
Voice Mail287
Distinctive Ring288
Caller ID293
Voice over Internet Protocol (Voip/Telephone Line Interference)295
External TAD (Telephone Answering Device)296
External and Extension Telephones300
Fax Reports306
Set the Transmission Verification Report's Style307
Set the Fax Journal's Interval Period308
Pc-Fax310
PC-FAX for Windows311
PC-FAX for Mac331
Photocapture Center334
Print Photos Directly from Media335
Compatible Media336
Important Information about Photo Printing337
Print Photos from Media on the Brother Machine338
Copy Photos from Media to a Computer347
Before Copying Photos348
Copy Photos from Media over a Local Connection349
Print Photos from Controlcenter4 (Windows)350
Edit Photos Using Controlcenter4 (Windows)352
Network354
Configure Network Details Using the Control Panel355
Supported Basic Network Features356
Network Management Software and Utilities357
Learn about Network Management Software and Utilities358
Additional Methods of Configuring Your Brother Machine for a Wireless Network359
Before Configuring Your Brother Machine for a Wireless Network360
Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected Setup ™ (WPS)361
Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup ™ (WPS)363
Configure Your Machine for a Wireless Network When the SSID Is Not Broadcast366
Configure Your Machine for an Enterprise Wireless Network369
Use Wi-Fi Direct371
Advanced Network Features384
Print the Network Configuration Report385
Configure and Operate LDAP Search386
Synchronize Time with the SNTP Server Using Web Based Management389
Technical Information for Advanced Users392
Reset the Network Settings to Factory Default393
Print the WLAN Report394
Security397
Lock the Machine Settings398
About Using TX Lock399
Network Security Features403
Before Using Network Security Features404
Secure Function Lock 3.0405
Use Active Directory Authentication412
Use LDAP Authentication416
Manage Your Network Machine Securely Using SSL/TLS420
Manage Your Network Machine Securely Using Ipsec444
Send an Email Securely459
Use IEEE 802.1X Authentication for a Wired or a Wireless Network463
Mobile/Web Connect468
Brother Web Connect469
Brother Web Connect Overview470
Online Services Used with Brother Web Connect471
Conditions for Using Brother Web Connect473
Set up Brother Web Connect477
Scan and Upload Documents Using Brother Web Connect486
Upload a Document from an External Memory Device Using Brother Web Connect488
Download and Print Documents Using Brother Web Connect489
Download and Save a Document to an External Memory Device Using Brother Web Connect492
Faxforward to Cloud or E-Mail493
Google Cloud Print496
Google Cloud Print Overview497
Before Using Google Cloud Print498
Print from Google Chrome ™ or Chrome os502
Print from Google Drive ™ for Mobile503
Print from Gmail ™ Webmail Service for Mobile504
Airprint505
Airprint Overview506
Before Using Airprint (Macos)507
Print Using Airprint508
Scan Using Airprint (Macos)511
Send a Fax Using Airprint (Macos)512
Mobile Printing for Windows513
Mopria ® Print Service514
Brother Iprint&Scan for Mobile Devices515
Near-Field Communication (NFC)516
Controlcenter517
Controlcenter4 (Windows)518
Change the Operation Mode in Controlcenter4 (Windows)519
Scan Using Controlcenter4 Home Mode (Windows)521
Scan Using Controlcenter4 Advanced Mode (Windows)522
Set up the Brother Machine Using Controlcenter4 (Windows)523
Create a Custom Tab Using Controlcenter4 Advanced Mode (Windows)525
Brother Iprint&Scan for Windows and Mac527
Brother Iprint&Scan Overview528
Troubleshooting529
Error and Maintenance Messages530
Transfer Your Faxes or Fax Journal Report544
Error Messages When Using the Brother Web Connect Feature549
Document Jams551
Document Is Jammed in the Top of the ADF Unit552
Document Is Jammed Inside the ADF Unit553
Remove Paper Scraps Jammed in the ADF554
Printer Jam or Paper Jam555
Paper Is Jammed Inside and in the Front of the Machine (Jam a Inside/Front)556
Paper Is Jammed in the Front of the Machine (Jam B Front)561
Paper Is Jammed in the Back of the Machine (Jam C Rear)564
If You Are Having Difficulty with Your Machine567
Paper Handling and Printing Problems568
Telephone and Fax Problems574
Other Problems580
Network Problems582
Google Cloud Print Problems592
Airprint Problems593
Check the Machine Information594
Reset Your Brother Machine595
Reset Functions Overview596
Routine Maintenance597
Replace the Ink Cartridges598
Clean Your Brother Machine601
Clean the Scanner602
Clean the Print Head from Your Brother Machine604
Clean the Print Head from Your Computer (Windows)606
Clean the Print Head from Your Computer (Mac)608
Clean the Machine's LCD609
Clean the Outside of the Machine610
Clean the Machine's Printer Platen611
Clean the Paper Feed Rollers612
Clean the Base Pad614
Clean the Paper Pick-Up Rollers615
Check Your Brother Machine616
Check the Print Quality617
Check the Print Alignment from Your Brother Machine620
Check the Ink Volume622
Monitor Machine Status from Your Computer (Windows)624
Monitor Machine Status from Your Computer (Mac)629
Correct the Paper Feed to Clear Vertical Lines631
Change the Print Setting Options to Improve Your Print Results632
Pack and Ship Your Brother Machine634
Machine Settings636
Change Machine Settings from the Control Panel637
In the Event of Power Failure (Memory Storage)638
General Settings639
Save Your Favorite Settings as a Shortcut656
Print Reports661
Settings and Features Tables664
Change Machine Settings from Your Computer688
Change Machine Settings Using Web Based Management689
Change the Machine Settings Using Remote Setup694
Appendix706
Specifications707
Enter Text on Your Brother Machine715
Supply Specifications717
Brother Numbers718

Brand	Brother
Model	MFC-J815DW
Category	All in One Printer
Language	English

Brother MFC-J815DW User Manual

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Brother MFC-J815DW Specifications

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