Brother MFC-J995DW Reference Guide

Error Message Action
Paper Size
Mismatch
1. Check that the paper size you selected on the machine's display
matches the size of the paper in the tray.
For more detailed information, see the Online User's Guide:
Change the Paper Size and Paper Type.
2. Make sure you loaded the paper in the correct orientation and set
the paper guides at the indicators for your paper size.
For more detailed information, see the Online User's Guide: Load
Paper.
3. After you have checked the paper size and the paper orientation,
follow the LCD instructions.
If printing from your computer, make sure the paper size you selected
in the printer driver matches the size of paper in the tray.
For more detailed information, see the Online User's Guide: Print
Settings (Windows
®
) or Print Options (Mac).
Paper Tray not
detected
Slowly push the paper tray completely into the machine.
Paper or a foreign object has prevented the paper tray from being
inserted correctly.
Pull the paper tray out of the machine, and remove the jammed paper
or foreign object. If you cannot find or remove the jammed paper, see
the Online User's Guide: Printer Jam or Paper Jam.
Repetitive No
Paper Fed
Clean the paper pick-up rollers.
For more detailed information, see the Online User's Guide: Clean the
Paper Pick-up Rollers.
Replace Ink
One or more of the ink cartridges have reached the end of their lives.
Replace the ink cartridges.
For more detailed information, see the Online User's Guide: Replace
the Ink Cartridges.
• You can still scan even if the ink is low or needs to be replaced.
Touchscreen Init.
Failed
The touchscreen was pressed before the power on initialisation was
completed.
Make sure nothing is touching or resting on the touchscreen,
especially when plugging the machine in.
Debris may be stuck between the lower part of the touchscreen and its
frame.
Insert a piece of stiff paper between the lower part of the touchscreen
and its frame and slide it back and forth to push out the debris.
Tray Settings
This message is displayed when the setting to confirm the paper type
and size is enabled.
To not display this confirmation message, change the setting to Off.
For more detailed information, see the Online User's Guide: Change
the Check Paper Size Setting.
B
Troubleshooting
25

Brother MFC-J995DW Specifications

General

Type	all in one, fax, printer, scanner
Color	white
Touch Screen	yes
Display Size	2.7 inches
Tray Capacity	150
Automatic Document Feeder Capacity	20 sheets
Paper Size	legal
Paper Handling	input tray-150 sheets, photo tray-20 sheets, adf-20 sheets, bypass tray-1 sheet
Printing Method	color
Color Print Speed	10 pages per minute
Mono Print Speed	12 pages per minute
First Page Print Time	8 seconds
Print Resolution Mono	up to 6000 x 1200
Print Resolution Color	up to 6000 x 1200
Media Types	letter-size glossy inkjet paper; 4" x 6" glossy photo paper; letter-size multi-purpose paper
Two-Sided Printing	yes
Maximum Number of Pages Per Month	up to 5, 000
Reduction and Enlargement	yes
Photo Printing	yes
Scanner Type	flatbed
Scan Resolution	up to 2400 x 1200
Copier Resolution Mono	up to 1200 x 1200
Copier Resolution Color	up to 1200 x 1200
Fax Function	yes
Cartridges	lc3035bk, lc3035c, lc3035m, lc3035y, lc3033bk, lc3033c, lc3033m, lc3033y
Number Of Cartridges	4
Number of Ink Tanks	0
Internal Memory	yes
Memory Card	no
Network	wired, wireless
Connectivity	apple airprint, brother iprint&scan, ethernet, mopria print service, nfc, usb 2.0, wi-fi direct
OS Compatibility	windows: 10, 8.1, 8, 7; windows server 2008, 2008 r2; mac: os x v10.11.6, 10.12.x, 10.13.x
Mobile Devices Connection	yes

Weight and Dimensions

Depth	13.4 inches
Height	7.7 inches
Width	17.1 inches
Net Weight	19.2 pounds