Brother MFC-J995DW Reference Guide

Error and Maintenance Messages
The most common error and maintenance messages are shown in the table. For more detailed
information, see the Online User's Guide.
You can correct most errors and perform routine maintenance yourself. If you need more tips, go
to your model's FAQs & Troubleshooting page on the Brother Solutions Center at
support.brother.com.
(MFC-J1300DW)
If the touchscreen displays error messages and your Android
™
device supports the NFC
feature, touch your device to the NFC symbol on the control panel to access the Brother
Solutions Center and browse the latest FAQs from your device. (Your mobile telephone
provider's message and data rates may apply.)
Make sure the NFC settings of both your Brother machine and your Android
™
device are set
to On.
Error Message Action
B&W Print Only
Replace ink.
One or more of the colour ink cartridges have reached the end of their
lives.
Replace the ink cartridges.
For more detailed information, see the Online User's Guide: Replace
the Ink Cartridges.
The machine may stop all print operations and you may not be able to
use the machine until you install a new ink cartridge in the following
cases:
• If you unplug the machine or remove the ink cartridge.
• If you select the Slow Drying Paper option on the machine or in
the printer driver.
Cannot Detect
Replace the cartridge with a Brother Original ink cartridge. If the error
message remains, contact Brother customer service or your local
Brother dealer.
Take out the new ink cartridge and reinstall it slowly and firmly until it
locks into place.
For more detailed information, see the Online User's Guide: Replace
the Ink Cartridges.
Check the model numbers of the ink cartridges and install the correct
ink cartridges.
See Related Information: Supply Specifications at the end of this
section.
Cannot Detect Ink
Volume
Replace the cartridge with a Brother Original ink cartridge. If the error
message remains, contact Brother customer service or your local
Brother dealer.
Data Remaining in
Memory
Press . The machine will cancel the job and clear it from the
memory. Try to print again.
B
Troubleshooting
21

Brother MFC-J995DW Specifications

General

Type	all in one, fax, printer, scanner
Color	white
Touch Screen	yes
Display Size	2.7 inches
Tray Capacity	150
Automatic Document Feeder Capacity	20 sheets
Paper Size	legal
Paper Handling	input tray-150 sheets, photo tray-20 sheets, adf-20 sheets, bypass tray-1 sheet
Printing Method	color
Color Print Speed	10 pages per minute
Mono Print Speed	12 pages per minute
First Page Print Time	8 seconds
Print Resolution Mono	up to 6000 x 1200
Print Resolution Color	up to 6000 x 1200
Media Types	letter-size glossy inkjet paper; 4" x 6" glossy photo paper; letter-size multi-purpose paper
Two-Sided Printing	yes
Maximum Number of Pages Per Month	up to 5, 000
Reduction and Enlargement	yes
Photo Printing	yes
Scanner Type	flatbed
Scan Resolution	up to 2400 x 1200
Copier Resolution Mono	up to 1200 x 1200
Copier Resolution Color	up to 1200 x 1200
Fax Function	yes
Cartridges	lc3035bk, lc3035c, lc3035m, lc3035y, lc3033bk, lc3033c, lc3033m, lc3033y
Number Of Cartridges	4
Number of Ink Tanks	0
Internal Memory	yes
Memory Card	no
Network	wired, wireless
Connectivity	apple airprint, brother iprint&scan, ethernet, mopria print service, nfc, usb 2.0, wi-fi direct
OS Compatibility	windows: 10, 8.1, 8, 7; windows server 2008, 2008 r2; mac: os x v10.11.6, 10.12.x, 10.13.x
Mobile Devices Connection	yes

Weight and Dimensions

Depth	13.4 inches
Height	7.7 inches
Width	17.1 inches
Net Weight	19.2 pounds