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Home > Troubleshooting > Paper Jams

Paper Jams

Always remove the remaining paper from the paper tray and straighten the stack when you are adding new

paper. This helps prevent multiple sheets of paper from feeding through the machine at one time and prevents

paper jams.

• Paper is Jammed in the MP tray

• Paper is Jammed in the Paper Tray

• Paper is Jammed in the Back of the Machine

• Paper is Jammed inside the Machine

• Paper is Jammed in the 2-sided Tray

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Table of Contents2
Before You Use Your Brother Machine8
Applicable Models9
Definitions of Notes10
Notice - Disclaimer of Warranties (USA and Canada)11
Trademarks12
Important Note13
Introduction to Your Brother Machine14
Before Using Your Machine15
Control Panel Overview16
Touchscreen LCD Overview18
How to Navigate the Touchscreen LCD22
Settings Screen Overview24
Setting the Home Screen26
Access Brother Utilities (Windows)27
Uninstall the Brother Software and Drivers (Windows)29
Paper Handling30
Load Paper31
Load and Print Using the Paper Tray32
Load and Print Using the Multi-Purpose Tray (MP Tray)39
Paper Settings47
Change the Paper Size and Paper Type48
Select the Tray to be Used for Printing49
Change the Check Paper Size Setting50
Recommended Print Media51
Load Documents52
Load Documents in the Automatic Document Feeder (ADF)53
Load Documents on the Scanner Glass55
Unscannable and Unprintable Areas56
Using Special Paper57
Print58
Print from Your Computer (Windows)59
Print a Document (Windows)60
Print more than One Page on a Single Sheet of Paper (N in 1) (Windows)62
Print as a Poster (Windows)63
Print on both Sides of the Paper (Windows)64
Print as a Booklet (Windows)67
Secure Print (Windows)69
Use a Macro from Your Computer (Windows)70
Use a Preset Print Profile (Windows)71
Change the Default Print Settings (Windows)74
Print a Document Using the BR-Script3 Printer Driver (Postscript ® 3 ™ Language Emulation) (Windows)76
Monitor the Status of the Machine from Your Computer (Windows)77
Print Settings (Windows)78
Print from Your Computer (Mac)82
Print a Document (Mac)83
Print on both Sides of the Paper (Mac)84
Print more than One Page on a Single Sheet of Paper (N in 1) (Mac)86
Secure Print (Mac)87
Print a Document Using the BR-Script3 Printer Driver (Postscript ® 3 ™ Language Emulation) (Mac)88
Monitor the Status of the Machine from Your Computer (Mac)89
Print Options (Mac)91
Print One Page Duplicates on Different Types of Paper96
Cancel a Print Job97
Test Print98
Scan99
Scan Using the Scan Button on Your Brother Machine100
Scan Photos and Graphics101
Save Scanned Data to a Folder as a PDF File103
Save Scanned Data to a USB Flash Drive105
Scan to an Editable Text File (OCR)107
Scan to Email Attachment109
Send Scanned Data to an Email Server111
Scan to FTP113
Scan to SSH FTP (SFTP)118
Scan to Network (Windows)126
Scan to Sharepoint131
Web Services for Scanning on Your Network (Windows Vista SP2 or Greater, Windows 7 and Windows 8)136
Change Scan Button Settings from Controlcenter4 (Windows)140
Change Scan Button Settings from Controlcenter2 (Mac)143
Change Scan Button Settings from Brother Iprint&Scan147
Configure Certificate for Signed PDF148
Disable Scanning from Your Computer149
Scan from Your Computer (Windows)150
Scan Using Controlcenter4 Home Mode (Windows)151
Scan Using Controlcenter4 Advanced Mode (Windows)168
Scan Using Brother Iprint&Scan (Windows/Mac)185
Scan Using Nuance ™ Paperport ™ 14SE or Other Windows Applications186
Scan Using Windows Photo Gallery or Windows Fax and Scan191
Scan from Your Computer (Mac)194
Scan Using Controlcenter2 (Mac)195
Scan Using TWAIN-Compliant Applications (Mac)208
Configure Scan Settings Using Web Based Management211
Set the Scan File Name Using Web Based Management212
Set the Scan Job Email Report Using Web Based Management213
Copy214
Copy a Document215
Enlarge or Reduce Copied Images217
Make N in 1 Copies Using the Page Layout Feature218
Sort Copies220
Copy an ID Card221
Copy on both Sides of the Paper (2-Sided Copy)222
Copy Options224
Fax226
Send a Fax227
Send a Fax228
Send a 2-Sided Fax from the ADF230
Send a Fax Manually231
Send a Fax at the End of a Conversation232
Send the same Fax to more than One Recipient (Broadcasting)233
Send a Fax in Real Time235
Send a Fax at a Specified Time (Delayed Fax)236
Add a Cover Page to Your Fax237
Cancel a Fax in Progress240
Check and Cancel a Pending Fax241
Fax Options242
Receive a Fax243
Receive Mode Settings244
Memory Receive (Remote Fax) Options254
Remote Fax Retrieval262
Voice Operations and Fax Numbers268
Voice Operations269
Store Fax Numbers277
Set up Groups for Broadcasting281
Dial Access Codes and Credit Card Numbers285
Telephone Services and External Devices286
Voice Mail287
Distinctive Ring288
External TAD (Telephone Answering Device)292
External and Extension Telephones295
Multi-Line Connections (PBX)301
Fax Reports302
Print a Transmission Verification Report303
Print a Fax Journal304
Pc-Fax305
PC-FAX for Windows306
PC-FAX for Mac331
Print Data Directly from a USB Flash Drive334
Compatible USB Flash Drives335
Print Data Directly from a USB Flash Drive or Digital Camera Supporting Mass Storage336
Create a PRN File for Direct Printing (Windows)338
Network339
Get Started340
Supported Basic Network Features341
Network Management Software and Utilities342
Learn about Network Management Software and Utilities343
Additional Methods of Configuring Your Brother Machine for a Wireless Network344
Before Configuring Your Brother Machine for a Wireless Network345
Configure Your Machine for a Wireless Network346
Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected Setup ™ (WPS)347
Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup ™ (WPS)348
Configure Your Machine for a Wireless Network in Ad-Hoc Mode (for IEEE 802.11B/G/N)351
Configure Your Machine for a Wireless Network When the SSID Is Not Broadcast357
Configure Your Machine for an Enterprise Wireless Network359
Use Wi-Fi Direct362
Advanced Network Features372
Print the Network Configuration Report373
Configure Your Mail Server Settings Using Web Based Management374
Configure the Brother Machine for Email or Internet Fax (I-Fax)377
I-Fax Options392
Use the Send Fax to Server Feature397
Print the WLAN Report401
Configure and Operate LDAP Search404
Synchronize Time with the SNTP Server Using Web Based Management407
Technical Information for Advanced Users411
Gigabit Ethernet (Wired Network Only)412
Reset the Network Settings to the Factory Settings414
Security415
Lock the Machine Settings416
About Using Setting Lock417
Network Security Features421
Before Using Network Security Features422
Secure Function Lock 3.0423
Use Active Directory Authentication430
Use LDAP Authentication435
Manage Your Network Machine Securely Using SSL/TLS439
Manage Your Network Machine Securely Using Ipsec472
Send or Receive an Email Securely490
Use IEEE 802.1X Authentication for a Wired or a Wireless Network496
Store Print Log to Network501
Mobile/Web Connect507
Use Web Services from Your Brother Machine508
Print with Airprint509
Print with Mopria510
Print and Scan Using Near-Field Communication (NFC)511
Brother Iprint&Scan512
Brother Iprint&Scan Overview for Windows and Mac513
Controlcenter514
Controlcenter4 (Windows)515
Change the Operation Mode in Controlcenter4 (Windows)516
Scan Using Controlcenter4 Home Mode (Windows)518
Scan Using Controlcenter4 Advanced Mode (Windows)519
Set up the Brother Machine Using Controlcenter4 (Windows)520
Create a Custom Tab Using Controlcenter4 Advanced Mode (Windows)522
Controlcenter2 (Mac)524
Scan Using Controlcenter2 (Mac)525
Set up the Brother Machine Using Controlcenter2 (Mac)526
Troubleshooting528
Error and Maintenance Messages529
Transfer Your Faxes or Fax Journal Report535
Document Jams539
Document Is Jammed in the Top of the ADF Unit540
Document Is Jammed under the Document Cover541
Remove Small Scraps of Paper Jammed in the ADF542
Paper Jams543
Paper Is Jammed in the MP Tray544
Paper Is Jammed in the Paper Tray545
Paper Is Jammed in the Back of the Machine547
Paper Is Jammed Inside the Machine549
Paper Is Jammed in the 2-Sided Tray551
Printing Problems554
Improve the Print Quality556
Telephone and Fax Problems560
Set Dial Tone Detection564
Set Telephone Line Compatibility for Interference and Voip Systems565
Network Problems566
Error Messages567
Use the Network Connection Repair Tool (Windows)569
Where Can I Find My Brother Machine's Network Settings570
I Cannot Complete the Wireless Network Setup Configuration571
My Brother Machine Cannot Print, Scan, or PC-FAX Receive over the Network573
I Want to Check that My Network Devices Are Working Correctly575
Other Problems576
Check the Machine Information578
Reset Your Brother Machine579
Reset Functions Overview580
Routine Maintenance581
Replace Supplies582
Replace the Toner Cartridge584
Replace the Drum Unit587
Reset the Drum Counter590
Clean the Machine591
Clean the Scanner593
Clean the Touchscreen LCD594
Clean the Corona Wire595
Clean the Drum Unit597
Clean the Paper Pick-Up Rollers601
Check the Remaining Life of Parts603
Pack and Ship Your Machine604
Pack the Machine and the Toner Cartridge Together605
Pack the Machine and the Toner Cartridge Separately607
Replace Periodic Maintenance Parts610
Machine Settings611
Change Machine Settings from the Control Panel612
In the Event of Power Failure (Memory Storage)613
General Settings614
Save Your Favorite Settings as a Shortcut631
Print Reports634
Settings and Features Tables637
Change Machine Settings from Your Computer669
Change Machine Settings Using Web Based Management670
Change the Machine Settings Using Remote Setup675
Appendix687
Specifications688
How to Enter Text on Your Brother Machine698
Supplies699
Accessories701
Brother Help and Customer Support702
Glossary704

Brand	Brother
Model	MFC-L5705DW
Category	All in One Printer
Language	English

Brother MFC-L5705DW User Manual

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Brother MFC-L5705DW Specifications

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