Chapter B
132
Vertical black line appears in
copies.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip, or the corona wires are dirty. Clean the glass strip and scanner glass
and the white bar and white plastic above them (see Cleaning the corona wires
on page 81 and Advanced User's Guide).
Copies are blank. Make sure you are loading the document correctly (see Using the automatic
document feeder (ADF) on page 37 or Using the scanner glass on page 38).
Scanning difficulties
Difficulty Suggestions
TWAIN or WIA errors appear when
starting to scan. (Windows
®
)
Make sure the Brother TWAIN or WIA driver is selected as the primary source. In
PageManager, click File > Select Source and choose the Brother TWAIN/WIA
driver.
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
Make sure the Brother TWAIN driver is selected as the primary source. In
PageManager, click File > Select Source and choose the Brother TWAIN driver.
Macintosh can also scan documents using the ICA Scanner Driver (see Software
and Network User's Guide).
OCR does not work. Try increasing the scanning resolution.
(Macintosh)
Make sure you downloaded and installed Presto! PageManager from
http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg
Network scanning does not work. see Network difficulties on page 132.
Cannot scan. Call your administrator to check your Secure Function Lock Settings.
Software difficulties
Difficulty Suggestions
Cannot install software or print.
(Windows
®
only)
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Network difficulties
Difficulty Suggestions
Cannot print and scan over a
network after completing the
software installation.
When the Cannot print to the networked printer. screen appears, follow the on-
screen instructions.
If the problem is not solved, see Software and Network User's Guide.
Copying difficulties (continued)
Difficulty Suggestions