Troubleshooting
139
B
Colored lines across the page
If colored lines appear at 30 mm intervals, identify the color
causing the problem and replace the toner cartridge that
matches the color of the line (see Replacing the toner
cartridges on page 76).
To identify the color of the toner cartridge, visit
http://solutions.brother.com/
to view our FAQs and
troubleshooting tips.
If colored lines appear at 94 mm intervals, put a new drum unit
(see Replacing the drum unit on page 84).
White spots or hollow print
Make sure the media type setting in the driver matches the
type of paper you are using (see Acceptable paper and other
print media on page 32).
Check the machine’s environment. Conditions such as high
humidity can cause hollow print
(see Product Safety Guide).
If the problem is not solved after printing a few pages, foreign
material, such as glue from a label, may be stuck on the drum
surface (see Advanced User's Guide).
Put in a new drum unit (see Replacing the drum unit
on page 84).
Blank page or some colors are
missing
Identify the color causing the problem and put in a new toner
cartridge (see Replacing the toner cartridges on page 76).
To identify the color of the toner cartridge, visit
http://solutions.brother.com/
to view our FAQs and
troubleshooting tips.
Put in a new drum unit (see Replacing the drum unit
on page 84).
Coloured spots at 94 mm
If the problem is not solved after printing a few blank pages,
foreign material, such as glue from a label, may be stuck on
the drum surface. Clean the drum unit (see Advanced User's
Guide).
Put in a new drum unit (see Replacing the drum unit
on page 84).
Examples of poor print quality Recommendation
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
94 mm
94 mm