Brother ScanNCut DX - User Manual

Questions and Answers

M
Michael FriedmanSep 9, 2025
What to do if my Brother ScanNCut DX is not cutting all the way through?
- A
  Aaron LeeSep 9, 2025
  If your Brother Plotter isn't cutting completely through the material and some areas remain uncut, consider these potential causes and solutions: * The blade may be incompatible with the material, so replace it with a suitable one. * The blade could be chipped; replace it with a new one. * The blade could be worn, so replace it. * The material might be incompatible with the machine; replace it with a compatible one. * The cutting pressure may be incorrect; adjust the setting for “Cut Pressure (Half Cut)” in the settings screen. * Lint or dust may have accumulated in the holder; clean the holder.
C
Courtney NewtonAug 22, 2025
Why is my Brother ScanNCut DX Plotter not cutting all the way through the material?
- J
  Jessica Harper MDAug 23, 2025
  If a blade incompatible with the material is being used, the blade may be chipped or worn, the material is incompatible with this machine, the cutting pressure is incorrect, or lint or dust has accumulated in the holder, not all of the material to be cut may be cut. Replace the blade with one compatible with the material or a new one, replace the material with one compatible with this machine, adjust the setting for “Cut Pressure (Half Cut)” in the settings screen, or clean the holder.
J
James DiazAug 25, 2025
How to fix the issue when the material is not fed in straight in my Brother ScanNCut DX Plotter?
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  Christine HammondAug 25, 2025
  The material might not feed straight into your Brother Plotter if the end of the material isn't evenly trimmed, the leader sheet was inserted at an angle, the material isn't secured by the guide plates, the rear tray isn't pulled out, the feed roller is not correctly positioned, the material is not properly attached on the leader sheet, or the leader sheet is worn. To fix this, evenly trim the material, align the leader sheet when inserting, secure the material with guide plates, pull out the rear tray, adjust the feed roller position, reattach the material to the leader sheet correctly, or replace the leader sheet.
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Mr. Carlos FosterAug 27, 2025
What to do if the material cannot be inserted into my Brother ScanNCut DX?
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  ucollierAug 27, 2025
  The material cannot be inserted into the Brother Plotter if the leader sheet was not placed under the feed rollers, the button was not used to insert the leader sheet, the feed roller is not correctly positioned, the shaft is unlocked, or “Roll Feeder” was not selected in the home screen. Insert the leader sheet so that it is placed under the left and right feed rollers, lightly insert the leader sheet into the feed slot, and then press the button, adjust the position of the feed roller, lock the shaft, or select “Roll Feeder” in the home screen.
A
Ann DiazAug 27, 2025
Why does the material catch on the blade of my Brother Plotter?
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  melissafranklinAug 27, 2025
  The material being cut may catch on the tip of the blade of your Brother Plotter if lint or dust has accumulated in the holder, the blade is worn, or the material being cut is incompatible with this machine. Clean the holder, replace the blade with a new one, or replace the material with one compatible with this machine.
K
kayla84Aug 29, 2025
Why my Brother ScanNCut DX Plotter material cannot be fed?
- E
  elizabeth97Aug 29, 2025
  The material cannot be fed into the Brother Plotter if there is an obstruction around the slot of the machine or the machine is installed on a surface that is not level. Maintain space around the slot of the machine so that the material can be fed out, and place the machine on a level, even surface.
R
Richard HuntSep 17, 2025
Why is the Brother Plotter material not being cleanly cut by the trimmer blade?
- P
  pkennedySep 18, 2025
  If the material is not being cleanly cut by the trimmer blade on your Brother Plotter: * Before starting to cut, the material and trimmer were not firmly pressed down with your hand, so firmly press down the material and trimmer with your hand, and then start cutting. * Lint or dust has accumulated in the trimmer blade, so clean the trimmer blade. * The trimmer blade is worn, so replace the trimmer blade with a new one.
J
Jaclyn PetersSep 19, 2025
What causes the material being cut to catch on the blade of my Brother ScanNCut DX?
- A
  Ashley BaileySep 22, 2025
  If the material being cut catches on the tip of the blade of your Brother Plotter: * Lint or dust has accumulated in the holder, so clean the holder. * The blade is worn, so replace the blade with a new one. * The material being cut is incompatible with this machine, so replace the material with one compatible with this machine.
D
daniellerubioSep 7, 2025
What to do if the trimmer blade has been removed from the trimmer of my Brother Plotter?
- C
  coxmichaelSep 8, 2025
  The trimmer blade may have been removed from the trimmer of your Brother Plotter if the trimmer blade was slid past the stopper on the trimmer. Follow the installation instructions to install the trimmer blade.
A
Aaron MillerSep 4, 2025
Why does my Brother Plotter make deep cuts through the backing paper?
- I
  imartinezSep 4, 2025
  If the cutting pressure (“Cut Pressure (Half Cut)”) is incorrect, there may be deep cuts completely through the backing paper of the material when using the Brother Plotter. Adjust the setting for “Cut Pressure (Half Cut)” in the settings screen.

Summary

Read Before Use

Accessories

Lists and identifies the components included in the Roll Feeder kit.

Operating Precautions

Provides essential safety and operational guidelines for using the Roll Feeder attachment.

Creating Data for the Roll Feeder

Activating the Roll Feeder Function

Steps to activate the Roll Feeder function within the CanvasWorkspace software.

Creating Data

Preparing the Format

Instructions for preparing the cutting format in CanvasWorkspace, including artboard setup.

Creating Cutting Data

Weeding Box Function

Explains the purpose and use of the weeding box function for easier material removal.

Exporting Data as FCM File

Saving to a USB Flash Drive

Detailed steps for exporting cutting data to a USB flash drive for transfer.

Sending Data to the Machine

Transferring Using a USB Cable

Instructions for transferring data to the cutting machine via a USB cable connection.

Transferring Via Wireless Network

Instructions for transferring data to the cutting machine wirelessly.

Installing the Roll Feeder

Installing the Base Attachment to the Machine

Step-by-step guide to attach the base to the cutting machine.

Installing the Roll Holder

Instructions for attaching the roll holder assembly to the base attachment.

Loading Material Into the Roll Feeder

Procedure for correctly loading rolled material into the installed roll feeder.

Checking the End of the Material

Ensures the material end is straight and edges are parallel for proper feeding.

Evenly Trimming the End of the Material

Feeding the Material

Step-by-step guide on how to feed the material through the rollers.

Retrieving Roll Feeder Data On the Machine and Cutting

Retrieving Data on the Machine

Steps to retrieve data from USB or Canvas Workspace onto the cutting machine.

Cutting

Procedure for performing the cutting operation using the loaded data and roll feeder.

Trial Cutting

Checking the Trial Cutting Results

Guidance on assessing trial cutting results and making adjustments.

Changing the Cut Pressure Setting

How to adjust cutting pressure for optimal half-cut results.

Trial Feeding

Changing the Cutting Start Position

Procedure to adjust the starting point of the cut on the material.

Continuous Cutting

Repeatedly Cutting the Same Pattern

How to cut the same pattern multiple times without unloading material.

Continuing To Cut With a Different Pattern

Steps to cut different patterns consecutively without unloading material.

Removing the Roll Feeder To Feed Using a Mat

Removing the Base Attachment

Steps to detach the base attachment from the machine.

Removing the Roll Holder

Instructions for detaching the roll holder from the base attachment.

Consumables;Maintenance

Replacement Criteria

Criteria for replacing consumables like blades to ensure optimal performance.

Removing the Trimmer Blade

Detailed steps for safely removing the trimmer blade for maintenance.

Installing the Trimmer Blade

Procedure for correctly installing the trimmer blade after maintenance.

Cleaning the Trimmer Blade

Instructions on how to clean the trimmer blade to maintain cutting performance.

Troubleshooting

Material Issues

Troubleshooting common issues related to material insertion and feeding.

Cutting Issues

Solutions for problems encountered during the cutting process, including blade issues.

Trimmer Blade Issues

Troubleshooting common problems specifically related to the trimmer blade.

When Material Has Become Jammed in the Machine

Removing Jammed Material

Step-by-step guide to remove jammed material from the machine.

When Jammed Material Cannot Be Removed

Removing Stubborn Jammed Material

Procedure for removing material when it cannot be easily fed out.

Error Messages

Cutting Machine Error Messages

Lists and explains error messages displayed by the cutting machine and their solutions.

CanvasWorkspace Error Messages

Lists and explains error messages from CanvasWorkspace software and their solutions.

Useful Information

Roll Feeder Usage

Overview of how to use the Roll Feeder attachment for various projects.

Compatible Materials

Details on materials suitable for use with the Roll Feeder and half-cutting.

Examples of Materials That Can Be Used

Provides examples of materials compatible with the Roll Feeder, like craft vinyl.

Non-Compatible Material

Material with Curling Ends

Identifies material whose end curls upward and may cause jamming.

Material with Non-Parallel Edges

Identifies material with non-parallel edges that can lead to skewed feeding.

Sizes of Rolled Material That Can Be Loaded Into the Roll Feeder

Blades That Can Be Used

Information on which blades are compatible with the Roll Feeder attachment.

Scanner Lever Position

Specifies the correct position for the scanner lever when using the Roll Feeder.

Brother ScanNCut DX Specifications

General

Category	Plotter
Cutting Speed	Up to 112 mm/s
Blade Type	Auto Blade
Display	5" LCD touchscreen
Built-in Designs	Yes
Wireless Connectivity	Yes
Scanner Type	Built-in Scanner
Scan Resolution	300 DPI
Scanner Resolution	300 DPI
Cutting Area	11.7" x 11.7"
Maximum Cutting Area	11.7" x 11.7"
Cutting Width	11.7 inches (297 mm)
Cutting Length	11.7"
Data Connectivity	USB
Compatible Materials	Paper, Fabric, Vinyl, Felt, Foam