17
G. TROUBLESHOOTING GUIDE
Fault Reset
When your Vibe is not working properly, you can easily reset the unit by pressing the pinhole reset button, located next to the USB port on your Vibe. The Vibe
will shut down.
ONE SPEAKER IS NOT
WORKING
1- Check that the BLACK connector coming out of the speaker is connected to the BLACK connector on the main unit
2- If connection is good, speaker might need to be replaced, contact a BRP approved dealer for replacement part
THE MICROPHONE IS NOT
WORKING
1- Check that the RED connector coming out of the microphone is connected to the RED connector on the main unit
2- If connection is good, Microphone might need to be replaced, contact a BRP approved dealer for replacement part
THE DEVICE DOES NOT
TURN ON
1- Connect a USB-C cable and charger to the Vibe communication system, the Light on the User interface should light up RED
indicating charging
2- If the Light does not turn RED, or if after 20min of charging the Vibe does not turn on, Contact a BRP approved dealer for
inspection or replacement.
3- If the Vibe communication system look swollen, hot or suddenly stopped working, the battery might be defective, stop charging
and using the Vibe communication system immediately and contact a BRP approved dealer for inspection or replacement.
THE DEVICE DOES NOT
WORK PROPERLY
1- If the device does not work properly, you can easily reset it
2- Localize the Reset button next to the USB port and use a paper clip to press the button once with light pressure
3- The Vibe communication system will turn off and reset itself
Note: The reset does not restore the headset to factory default
CONNECT WITH THE
VIBE COMMUNICATION
1- Try to navigate into the configuration menu of the Vibe and reconnect your phone
Disclaimer: not all phones are compatible with The Vibe communication system, experience may vary
FLASHLIGHT DOES NOT
TURN ON (SOLD
SEPARATELY)
Verify flashlight connection to the Vibe (unplug it and plug it back).
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