14
Safety and legal information
Your BT TV Box Pro (Model RTIW387) is 
manufactured to comply with international 
safety standards. Please read the following 
instructions carefully before installing and 
using it. Keep these instructions safe for 
future reference.
Safety information
Power supply unit (adaptor)
To avoid risk of electric shock or fire, you must only 
use the power supply adaptor provided. 
Connect the appliance to the mains following the 
information on the label of the appliance and on the 
power supply adaptor.
Never connect your appliance to a socket that 
has come loose or is damaged or defective (risk of 
electrical shock and fire).
Children and pets
Make sure that the power supply adaptor and the 
remote control are out of reach of children or pets.
Batteries
The batteries must not be exposed to excessive heat 
such as the sun, a fire or similar sources.
It is required to replace the primary (non-
rechargeable) batteries supplied only with strictly 
equivalent types (voltage, chemistry, size).
Liquid
Keep all liquids at a safe distance from your TV Box 
and power adaptor. 
Keep them away from damp areas and sources of water. 
Don’t put anything filled with liquid on top of it (like a 
vase of flowers). 
If liquid does enter the TV Box, unplug it immediately 
from the mains taking all necessary precautions to 
avoid getting an electric shock and contact BT on 
08 0 0 111  4 5 6 7.
Cleaning
Always unplug your TV Box (Model RTIW387) from 
the wall socket before cleaning.
Clean the appliance and the mains power supply 
adaptor only with a soft dry cloth. 
Don’t use cleaning fluids or solvents. Dust it with a 
soft damp cloth. Always unplug your TV Box from the 
wall socket before cleaning. 
Ventilation
Place your TV Box (Model RTIW387) somewhere 
that’s well ventilated. 
Don’t cover it or keep it in a confined space (like a 
cupboard) or stack other electronic equipment on 
top of it or below it. 
Don’t cover it and ensure that vents are not blocked.
Environment
Install the appliance and the power supply adaptor 
indoors, in a dry, well aired place.
Your TV Box (Model RTIW387) is for indoor use only, 
in the UK, at room temperatures of 0 – 45°C and 
between 20 % RH and 90 % RH ambient relative 
humidity.
Protect the TV Box and power supply adaptor from 
moisture and dust.
Don’t put your TV Box (Model RTIW387) or the 
power supply adaptor on soft furnishings, carpets, 
delicate surfaces including antique or veneered 
wood or temperature sensitive surfaces to avoid 
alteration of colour or cause damage to the surface.
Position your TV Box (Model RTIW387) and all parts, 
including power supply adaptor away from heat and 
sun (e.g. away from radiators, windows sill or other 
electrical equipment which can get hot) and ensure 
to always avoid extreme temperatures.
Don’t place incandescent objects such as candles on 
or near the appliance and the power supply adaptor.
Warning
If your TV Box or power adaptor appears damaged, 
stop using it immediately. If it is safe to do so, switch 
off and disconnect from the electrical socket, then 
contact BT on 0800 111 4567.
It’s important to avoid damaging the power cord
–  Always unplug the power cord by holding the plug 
(not the cord)
–  Only use the power adaptor provided with your TV 
Box. Don’t change the power cord or plug
–  Don’t bend or twist the power cord
–  Keep the power cord away from heat sources (like a 
radiator) so the plastic cover doesn’t get damaged
–  Ensure you have easy access to the mains plug at 
all times. As a precaution, in case of danger, the 
mains plug of the power supply adaptor acts as a 
disconnect device for the 230 V supply
–  Keep cables out of young children’s reach.
To avoid electrical shock and risk of fire
Don’t open the main body of your TV Box (Model 
RTIW387) or power adaptor.
Don’t insert metal or flammable objects into it. 
Don’t touch the power plug or power adaptor with 
wet hands.
Unplug it from the electrical socket before 
connecting (or disconnecting) any cables.
Never squash the power cable by placing objects on 
top of it, walking or wheeling something over it.
Plugging the power supply adaptor incorrectly may 
cause intermittent disconnection and may cause a 
risk of fire or electric shock.
The coaxial connector “Aerial In” of this TV Box