15
(Model RTIW387) is intended to be connected either
to an indoor antenna or antenna socket that is fully
galvanically isolated (core and shielding) to at least
1.5 kV ~, or an antenna, or an antenna outlet, whose
shield of the coaxial cable is imperatively earthed,
in accordance with 6.2 (g) and 6.2 (l) of IEC/EN
60728-11 standard concerning the safety of cable
distribution networks, and in accordance with the
national installation rules.
The Ethernet port is intended to be connected to
indoor cable circuits that are exclusively located
within the building where the appliance is installed
and are not earthed to a different earthing network.
Avoid violent mechanical shocks. Don’t use the
appliance if it is damaged.
If there is any suspicious noise coming from the
mains socket or mains power supply adaptor or
cord, unplug the power supply adaptor from the
mains socket with all necessary precautions to avoid
getting an electric shock and contact BT on 0800
111 4 56 7.
To avoid damaging your TV Box
If your TV Box (Model RTIW387) isn’t working
properly, stop using it to avoid causing serious
damage and contact BT on 0800 111 4567.
Unplug it from the mains socket if there’s
thunderstorm.
Only hand-tighten connectors don’t use any tools.
You are likely to damage the connectors if you
tighten them too hard.
When connecting a USB peripheral device, respect
the way of insertion and never use force.
To avoid damaging the hard disk drive
Don’t move your TV Box (Model RTIW387) or
suddenly turn the power off while the hard disk drive
is running. We won’t be liable for any corruption of
data on the hard disk drive caused by carelessness
or misuse.
Returning and
Recycling Equipment
How to return or recycle your electronic equipment
The Government has a legal requirement to minimise
the unsorted waste disposal of electrical and
electronic equipment and to maximise its separate
collection and environmentally sound management.
The symbol shown here and on a product,
means you shouldn’t throw it in your normal
rubbish at the end of its working life.
This item may contain substances that could be
harmful to people or the environment if it’s not
recycled correctly.
Before you dispose of your product, please log into
your ‘MyBT’ account and check if you need to return
it to us, as we’ll need the kit back if it’s been loaned
to you.
You can return it for free by following the easy steps
here: bt.com/returns
If this equipment is a replacement for something
similar, we are also happy to recycle your old kit,
just send it to us by following the instructions at the
website above.
If you don’t wish to return it to us (and you are not
contracted to do so), lots of electronics shops have
their own ‘take back’ schemes where you can recycle
very small electrical and electronic goods. If you’re
a household user, you can also take it to your local
recycling centre – go to recyclenow.com to find the
one nearest to you.
Please dispose of this carefully and help to protect
our planet.
Legal information
EU – Radio Equipment Directive
Declaration of Conformity
Hereby, British Telecommunications plc declares
that the radio equipment type TV Box (Model
RTIW387) is in compliance with Directive 2014/53/
EU. The full text of the EU declaration of conformity
is available at: bt.com/tvboxinfo
UK – Radio Equipment Directive
Declaration of Conformity
Hereby, British Telecommunications plc declares
that the radio equipment type TV Box (Model
RTIW387) is in compliance with Radio Equipment
Regulations 2017. The full text of the UK declaration
of conformity is available at: bt.com/tvboxinfo
Restrictions:
This radio equipment is subject to certain restrictions
when it is placed on the market in Belgium (BE),
Bulgaria (BG), Czech Republic (CZ), Denmark (DK),
Germany (DE), Estonia (EE), Ireland (IE), Greece
(EL), Spain (ES), France (FR), Croatia (HR), Italy (IT),
Cyprus (CY), Latvia (LV), Lithuania (LT), Luxembourg
(LU), Hungary (HU), Malta (MT), Netherlands (NL),
Austria (AT), Poland (PL), Portugal (PT), Romania (RO),
Slovenia (SI), Slovakia (SK), Finland (FI), Sweden (SE),
Northern Ireland (UK(NI)), Norway (NO), Switzerland
(CH), Iceland (IS), Turkey (TR), Lichtenstein (LI).
Wi-Fi 5 GHz: The frequency band 5150-5350 MHz is
limited to indoor use.
This radio equipment is also subject to certain
restrictions when it is placed on the market in United
Kingdom (UK).
In accordance with the relevant statutory requirements
in the UK, the 5150 to 5350 MHz frequency range is
restricted to indoor use in the United Kingdom.
Radio transmission information
TV Box (Model RTIW387)
Frequency
in range (GHz)
Max power in
the range (dBm)
2.4 – 2.4835 20
5.15 – 5.35 23
5.47 – 5.725 30
Remote Control
Frequency
in range (GHz)
Max power in
the range (dBm)
2.4 – 2.4835 GHz 3.9
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